The Wynnstay Hotel, Oswestry, Shropshire

The hotel is beautiful. The food was delicious and the staff were very attentive to our needs in more ways than one. Also I would like to take this opportunity to thank the kind young long haired gentleman who helped me with my case/luggage. Very much appreciated. However, the room allocated to us was disappointing. At some point in the early hours of Saturday morning, we had no ceiling lights. The electrics were working, but not the ceiling lights. The bathroom towel rail was cold and the radiator in the bedroom was cold also, so this now explains why there is a floor standing heating appliance. To add to this inconvenience we had NO hot water to shower. It was lukewarm. We mentioned these inconveniences to the duty manager at breakfast on the Saturday morning, who got the lights working only. After a day exploring the surrounding area, we came back thinking we would be able to shower and refresh, but sadly nothing had changed. No hot water, no warm towel rail or radiator either and the weather was cold outside. When we went for our evening meal, we mentioned this cool shower to the receptionist who very kindly offered to look into this matter. She agreed that it wasn't to the standard it should have been as the adjacent room was very hot. She did offer to give us a key to use the other room's facilities in the morning, but we did not wish to do this, as you go away expecting everything to work to a satisfactory level. We told her we would shower etc when we got home, which is what we have done. The Wynnstay Hotel is advertised as a luxury hotel, but our experiences did not match this statement at all. We paid in full at the time of booking, so with this, the hotel did not fulfill its commitments to our stay. Also, we are used to lovely snug comfortable bedding, but this bed was hard and so were the pillows.

I'd booked a superior family room, which was tastefully decorated and included all the things you would expect to see in a good hotel room. The only drawback was it was on the 2nd floor at the top of the hotel, but doesn't diminish how pleased I was with the room. The room overlooked the street and faced the church, so being higher up probably meant it was a bit quieter. Street noise wasn't an issue. Luxury toiletries in the bathroom too. Good size car park to the rear which seemed popular with those using the gym at the back. Nice garden/bowling green area to sit out in if needed. Staff friendly and helpful, nothing was too much trouble. Can't wait to stay with this chain of hotels again! (PS British Ironworks sculpture park only 3 miles away - good for families)