Old Bank Hotel

Old Bank Hotel Reviews

Old Bank Hotel

91-94 High Street, Oxford, OX1 4BJ, United KingdomView Hotel Details
Old Bank Hotel
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Old Bank Hotel Guest Reviews

4.3/5
Very Good
47 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.4
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Positive reviews(39)
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Negative reviews(8)
Guest User
Classic Room
Stayed in Sep 2024
Solo travelers
1 review
0.5/5
Posted on Sep 12, 2024
I left my luggage at the hotel front desk for two hours, and then went to the airport for a flight back home in the evening. When I returned home and opened my suitcase, I found that the Burberry card holder I bought the night before had been stolen. Because the card holder was still there when I packed my luggage, and the suitcase had only been left at the front desk for two hours, I was very sure that it was stolen by the hotel staff. After reporting it to Ctrip and contacting the hotel, it was fruitless. To be honest, the distance was so far, and I didn't expect to find it back, but as a star hotel, such a thing actually happened, I was very speechless. This is my first time to comment on a hotel as a Ctrip member, and I must let everyone know the real situation. I hope that when Ctrip recommends hotels, the safety of foreign hotels should at least be put first.
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Response from Property: Dear Guest,We are surprised and disheartened to hear about your experience during your stay with us. We take this allegation very seriously and want to assure you that we have thoroughly investigated the situation.Our CCTV footage of the public areas shows that your bags were securely placed in our reception office at 11:08 AM and remained untouched until they were picked up at 1:01 PM. During that time, we can confirm that no one tampered with or moved your belongings.We have complete trust in our staff and their dedication to maintaining a secure environment for all our guests.We are committed to ensuring every guest feels safe and comfortable during their stay.If you would like to discuss this matter further, please feel free to reach out to us directly. Kind regards,Marta MartinFront Office Manager
5m36688
Classic Double Room Non smoking
Stayed in May 2024
Travel with friends
32 review
4.7/5
Amazing
Posted on May 26, 2024
The location is excellent. The room is small but new. The breakfast is too expensive for 30 yuan per person. Slippers are provided. The service attitude is good. The parking lot is behind the hotel. Free parking is required. You need to contact the parking lot in advance for directions.
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Yanran
Classic Double Room Non smoking
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Nov 10, 2023
The hotel has an excellent location, artistic style, relatively new room facilities, very clean and tidy, and it was a pleasure to stay! Check in at 15:00. We arrived early. We originally planned to store our luggage first, but we were allowed to check in directly. Thank you very much!
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oshennigan
Classic Double Room Non smoking
Stayed in Jan 2024
Couples
12 review
4.0/5
Very Good
Posted on Feb 5, 2024
The location of the hotel is unique, but the only drawback is that the rooms are very small.
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yellowboss
Small Double Room
Stayed in Aug 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Very good location, good hotel restaurant
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Wolawolaliuan
Classic Double Room Non smoking
Stayed in Jul 2023
Business travelers
2 review
1.0/5
Posted on Aug 8, 2023
Not recommended hotel
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GlobetrottingSwede
Stayed in Jul 2024
Couples
4.0/5
Very Good
Posted on Jul 3, 2024
The location and the food are the big pluses of this hotel. If your room is on the backyard, it could get a bit noisy at night from the outdoor restaurant. Otherwise the room was fine. Breakfast was one of the best we had on our trip through England and Wales. Lunches and dinners are also good and quite convenient if you’re walking around town. As an additional benefit, the hotel has a private parking lot for guests, which is quite convenient when you have a car in Oxford.
Response from Property: Dear Guest, Thank you for your fantastic review. We're delighted you enjoyed our location and the exceptional food at our restaurant. We understand your point about potential noise from the backyard, and we apologise for any inconvenience it may have caused. We do offer a selection of quieter rooms facing the front of the hotel. We're thrilled you loved our breakfast, and we're glad our convenient lunches and dinners, along with the private parking, enhanced your stay in Oxford. We appreciate you choosing our hotel and hope to welcome you back soon. Kind regards, Klara Antal Front Office Manager
TeheranbornCanuck
Stayed in May 2024
Family
4.0/5
Very Good
Posted on May 20, 2024
Stated here from a family member graduation. Excellent facilities; comfortable bed; hot shower; brightly lit room (hotel rooms are generally too dark); and very yummy cookies. However; absolutely no mobile phone service (not their fault); and very poor internet - which you constantly had to reconnect to!!!
Response from Property: Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you enjoyed our facilities, comfortable bed, and our delicious cookies. We're also glad you appreciated the well-lit room, as we know that can make a big difference. We also want to acknowledge your feedback regarding the internet connection. We understand how important it is to stay connected, and we want to assure you that we have already addressed the issue and implemented improvements to ensure a more stable and reliable connection for all our guests going forward. We would love to welcome you back again soon and provide you with a truly seamless experience. Please don't hesitate to contact me directly if you have any questions or require further assistance. We look forward to welcoming you back soon. Kind regards, Klara Antal Front Office Manager
Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Aug 22, 2024
We were given a 2nd floor room facing the main street where buses, cars, ambulances ect went by 24/7. We asked for a quieter room but were told we would have to pay more or downgrade to very small room facing a wall. So we stayed put - in the noisy room watching the tops of the buses charge by and listening to the police sirens. We had dinner that night at their restaurant and were sick all during the night. Horrible hotel.
Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 15, 2024
We thoroughly enjoyed our stay at the Old Bank Hotel, everything is first class. The location is perfect, right in the heart of the city but surprisingly our room was peaceful and quiet. We had a stunning view and the room was clean and well equipped, lovely little extras like fresh fruit and cookies, tea and coffee. The bed was very comfortable and we loved the turn down service at night. All of the staff were friendly and helpful, we would definitely stay here again .
barrynoah
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 27, 2024
Absolutely love this hotel. The location is right on High Street right in the middle of town. The staff is absolutely amazing, friendly, helpful, attentive. The breakfast at the restaurant was very good, loved the toasted sourdough bread, beautiful eggs and nice fruit. Our room 15 was great - bed was comfortable. The show was great with wonderful water pressure.
Response from Property: Dear Guest, Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed your stay at our hotel. It's fantastic that you loved our location and found our staff to be friendly and helpful. Our team prides itself on providing exceptional service, and we're delighted that this shone through during your visit. We're also glad you enjoyed our breakfast, especially the toasted sourdough bread and the eggs. Your kind words about the room and the shower are much appreciated. We hope to welcome you back to the Old Bank Hotel again soon. Kindest regards, Klara Antal Front Office Manager
K3253IEannad
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 20, 2024
Incredibly warm welcome Beautifully designed room with balcony with spectacular views of Oxford. Fantastic well designed bathroom with amazing lighting. Downstairs the bar was situated in a relaxing garden. Incredible stay. Great staff who really cared that you had a pleasant stay. While returned
Response from Property: Dear Guest, Thank you so much for your wonderful feedback. We're thrilled to hear that your stay with us was incredible. It's fantastic to know that you enjoyed the warm welcome, the stunning room with its breathtaking views, and the relaxing ambiance of our bar. Your kind words about our staff are also greatly appreciated. We look forward to welcoming you back to in the near future. Kindest regards, Klara Antal Front Office Manager
CocoTampa123
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 27, 2024
Very pleasant stay, everything just right. The Old Bank is very centrally located in Oxford, an easy walk to all attractions. The hotel is very well appointed, rooms a good size (we were in a superior deluxe). Sleep quality was very good, very comfortable bed and limited noise whilst sleeping. BUT in the early evening is was very easy to hear people walking at in teh rooms above, the sound did travel. Very pleasant reception folks.
Response from Property: Dear Guest, Thank you for choosing The Old Bank for your stay in Oxford. We're delighted you found everything "just right" and enjoyed the prime location for exploring the city's attractions. We appreciate you highlighting our well-appointed rooms, particularly the size and comfort of your superior deluxe room. It's fantastic to hear you had a restful sleep with our comfortable beds and minimal noise disturbance. Regarding potential noise transfer between floors, we understand this can sometimes occur, especially during peak hours. To further enhance guest experience, we're constantly exploring soundproofing solutions to minimise disruptions. We're delighted you found our reception staff pleasant and helpful. They strive to deliver exceptional service to all our guests. Thank you again for your feedback. We look forward to welcoming you back to the Old Bank for another perfect stay in the heart of Oxford. Best wishes, Klara Antal Front Office Manager
Quest132423
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 13, 2024
Quality hotel in the centre of Oxford. Customer service was fantastic and the rooms were what you would expect for the price. Beds were very comfortable and hotel parking great. We chose not to eat at the restaurant as there are plenty of options nearby. Close walking to all tourist sites. We loved it.
Response from Property: Dear Valuable Guest, Greetings from the Old Bank Hotel! Thank you for sharing your experience with us. We are absolutely delighted to hear that your time at the Old Bank Hotel was nothing short of amazing. Additionally, we're pleased that you enjoyed the unbeatable location and the warm service. Your satisfaction is our top priority, and we're grateful for the opportunity to have been a part of your Oxford experience. We can't wait to welcome you back for another exceptional stay in the future! Best regards, Marta Martin Front Office Assistant Manager Old Bank Hotel
setucker2016
Stayed in Jun 2024
Family
4.0/5
Very Good
Posted on Jun 2, 2024
The reception staff are especially friendly and helpful. For example, Qasim came to our room the first day to explain and show us the safely locker, which operated differently than ones we've used in Canada (and it was easy once he showed us). He also spent time helping my visiting sister by showing her on the reception's screen, how to drive to her own hotel when she was ready to leave. Very knowledgeable and personable. We also enjoyed professional service from Amey, Jasmin, Marta, Katya (sp?) and others on reception. The room was clean and pleasant with a view of the University Church. The Quod restaurant served delicious food. My one negative comment is that the restaurant is very noisy both at lunch and dinner times - I'd suggest some way of partitioning some areas so that the conversation doesn't carry so easily. We and our visiting relatives had to raise our voices all the time to be heard by each other during our meals. We didn't experience that problem at The Ivy (a large restaurant nearby), which has wide, rectangular pillars in various places. The Quod staff cannot be blamed for this, but the noise does bounce and carry. It's the reason I'd didn't add a 5-star, just a 4 - because it was difficult at times to carry on a proper conversation. However, the hotel itself is well situated for a short walk in various directions to university buildings, museums, botanical gardens and much more. I am glad we chose this hotel. It is a nice hotel.
Response from Property: Dear Guest, Thank you ever so much for taking the time to share your recent stay with us. We are delighted to hear that you enjoyed your week-long visit to Oxford and found our location ideal for exploring the city's many treasures. We are particularly thrilled that you found our reception staff, including Qasim, Amey, Jasmin, Marta, Catia, and others, to be friendly, helpful, and knowledgeable. Qasim going above and beyond to explain our safety locker system and assist your visiting sister with directions is precisely the kind of service we strive to deliver. Furthermore, we are pleased that you found your room clean and comfortable, with a charming view of the University Church. It is also gratifying to know that you enjoyed the delicious offerings at Quod restaurant. Your feedback regarding the noise level is valuable and your suggestion about partitioning certain areas is appreciated. Thank you again for choosing the Old Bank Hotel, and we hope to welcome you back soon for a truly five-star experience. Kindest regards, Klara Antal Front Office Manager