Scandic Malmen Reviews

I recently stayed at this hotel with my family, hoping for a relaxing break. However, our experience was far from what we expected. Upon check-in, there was no mention of any building works taking place. It wasn’t until later that we noticed a small sign in the hotel lift, casually mentioning that disturbances might occur between 9 AM and 5 PM from Monday to Friday. Unfortunately, this warning was not only insufficient but also inaccurate. We were rudely awakened at 7:15 AM by loud drilling, far earlier than the supposed start time. When we went down for breakfast, we were shocked to find that the building work had already begun, well before 9 AM too. The noise and disruption made it impossible to enjoy and certainly not a relaxing start to the day. The coffee was dreadful, as another reviewer had mentioned, and the breakfast experience was further marred by the staff’s lack of attention. If you are lucky enough to have your table wiped, don’t expect it to be done with a clean cloth or any cleaning products. Rooms shabby, location however is good. The situation worsened after we checked out. Despite having prepaid for our stay through Trip.com, we were charged again on our credit card for the entire stay, 24 hours after departure. This has resulted in the hassle of trying to get the hotel to refund us from overseas and we’ve had to engage our credit card company to assist with the dispute. While Trip.com has done their best to secure compensation for the building work disruption, the hotel has been utterly uncooperative occurring to trip.com seniors. Adding insult to injury, we didn’t even receive a goodbye when we checked out—just a lacklustre experience from start to finish. This hotel is part of a large chain it seems, but it’s clear that they are not customer-focused at all. I would strongly advise reconsidering whether they deserve your money. There are plenty of other places that understand the basics of hospitality….. improvements needed!

Stayed here several times before and I arrived quiet early this time, luckily I could already checkin early. Great hotel, but wooden floor in the hotel rooms are a bit worn. Other then that the hotel is clean and staff friendly.

Overrated hotel, expensive price to compare with the services. No toothbrush slippers. Same soap for you hande, body and hair.

Located on the island in the older district of Stockholm. Near to the commuter train station that took me to Uppsala. Has lots of food outlets nearby. Did not spend time at the shops. Otherwise clean and nice hotel on the Main Street.

Good Location and Decent Price

very service minded, we got upgraded since we told them that it was our honey moon. great gesture. Good breakfast with many gluten free alternatives. didn't like the coffe flavour, not my kind of cup of tea, so to speak

Staff were pleasant & friendly enough. We were given the room relatively early since it was ready which we much appreciated. Hotel location is excellent with metro, supermarkets, shops & good restaurants all within close walking distance. We enjoyed the included breakfast which was of good variety & quality. Overall pleased with the very decent value stay.

Great location but the room type and amenities were subpar, especially for the price.

You must eat breakfast.. I can't believe I had the best omelette for breakfast at a hotel. The location is also great and I want to go back again just to eat the omelette.

Very good hotel, located next to the center just Stockholm. Nice room. Metro right next to the hotel. Friendly and responsive staff! And super good and plentiful breakfast

The location is very good, also at the subway exit. The bed is average, everything else is OK

It's close to the subway and convenient for travel, but the hotel is old and the room is small

Good hotel, well located, good breakfast. Something basic though

There is a subway station downstairs in the hotel. The breakfast is rich and delicious. The only problem is that the room is not cleaned every day and reserved one day in advance.