Miraggio Thermal Spa Resort

The hotel was very nice. The restaurants were great and the beach was good.

Despite some of the bad reviews we read before our visit (nearly didn’t book), our stay was actually mostly very good. But that’s not to say it was without problems. We chose a club room on half board. On arrival we were greeted and offered a drink while the porter parked our car and delivered our bags to the room. Overall check-in was good and we felt welcome at the hotel. They even put some nibbles and a bottle of prosecco in the room which was a nice touch. The club room was spacious and clean with a stunning Seaview balcony. The bed was comfortable and the room was well appointed and exactly what was expected of this 5-star hotel. The hotel communal areas (although a little empty of art and decoration in some areas) were clean and well kept, with highly polished floors. The Spa and pools were all a great feature of the hotel. We enjoyed all the salt water pools of varying temperatures throughout the hotel, as well as the well-equipped gym, sauna’s and steam room. The experience showers were sadly broken and only partly worked on our visit. With our room rate we got free access to the Spa pools. I must say we would not have paid the normal 50 Euro per person per day to use this area. On average we only spent 1 hour a day in the spa, so paying the extra would just not be worth it. The hotel should always include spa entry in to the room rate as many others have said, or limit access to two hours a day per guests to avoid overload. The beach is on a slope, so they have built platforms for the sunbeds and cabanas. We were promised a private beach area for club guests with a Cabana in our welcome letter. It was later found out the cabanas were for Suite guests only and the side of the beach for normal guests was closed with no sun beds, so the entire hotel had full use of the private beach normally reserved for club guests. Not a big problem, as it was quiet anyway, but we did pay extra for club benefits that were not received. As club guests we were also promised breakfast in a separate restaurant called Elia, but sadly this was not the case. Instead, the entire hotel was also invited to Elia as apparently the hotel was not busy enough to open both. Standard guests benefited from a free upgrade, but sadly club guests had to share the space with everyone else, meaning we could not sit on the sea view balcony area or get very good service as it was packed! As many have described in previous reviews, tea and coffee and general service at breakfast is a shambles. We waited nearly 30 mins some days to get a coffee & tea that was then delivered with out milk. There was one guy and one machine serving the entire hotel! It was a complete joke. When we complained about the slow dis-jointed service we were told the strangest thing by the member of staff. She advised us not to complain! She then went on to say the management of the hotel do not take complaints well and that we should just suggest to them, but never complain. She went on to tell us th

My family and I were supposed to add another 5 hit to your dashboard. However, the poor perception, lack of empathy, provocative ignorance and the deepest egoism of the Front Office employees have driven us away, only half hour after check in . After hundreds of overnights in hundreds of hotels all over the world, it was about time this to happen to our family. Our deepest condolences to the General Manager and especially to HR for its selection capability. Next time we wouldn't dare to visit you, EVEN IF IT WAS FOR FREE!!!

Miraggio is very nice resort. This was our second visit and the beach was very enjoyable.As per our previous visit the grounds are well kept. We were able to visit the Spa and the thermal pools; it was very relaxing experience. We booked a half board and the buffet was good with many choices. All the staff (restaurants and on the grounds) were very friendly and helpful. Overall we enjoyed our stay and will look to go back again next year.

The resort itself is a gem. The facilities, the service, the food and drinks options, the SPA!!! Everything was absolutely beautiful. From the moment we stepped in until the end we were treated with absolute professionalism. The buffet options are to die for. The room was super comfortable, the mattress amazing and the bathroom was huge. Beautiful views from our balcony as well. Will definitely be back. Thanks Miraggio!!!