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Hôtel Opéra Liège
4.5/5115 Reviews

Hôtel Opéra Liège

Paris|0.71km from Cotton Club

Latest booking 7 hrs ago

We stayed in this hotel for one night on September 12, 2022, after driving back to Paris from Brittany, as we had an afternoon flight scheduled back to the U.S on September 13, 2022. On arriving , we were given room 101, which appeared significantly smaller than the room size we had booked. When I pointed this out to the front desk staff, we were offered a larger room, 110, which did appear to be the room type we had intended to have when we had made our reservation. The hotel is stylish,pleasant, and clean. The breakfast is good.The staff members we encountered while there were cordial. Despite the above, I would not recommend this hotel to anyone. When I checked email the morning after returning to the US, I received an email saying that the hotel had charged my credit card an additional fee of 250 Euros because the cleaner had encountered a strong smell of smoking in the room after we left. The message also stated that I was informed of this on registration. It was signed ” Regards Ines B”. Neither of us EVER smoke. In fact, we found the amount of smoking we encountered in France in general, unpleasant even when sitting outside. The fact that hotel put through this charge without communicating with me to see whether what the cleaner said was true or whether the room in which the cleaner encountered the supposedly strong odor of smoking was in fact the room we stayed in, was and remains infuriating. I spoke to the manager, Ms. Conan, later on September14, 2022. . At first, she kept insisting that the hotel was correct in making this charge, and that there had been smoking in the room. Eventually, as we spoke , I think she did come to believe me that we had not smoked in the room. To her credit, she remained polite during the call despite my being extremely angry and raising my voice. She did reverse the charge and send an email apologizing for what happened. I hope no one else has a similar experience at this hotel, or anywhere. To come home to find you have been charged 250 Euros without your knowledge, for an infraction you did not commit, for indulging in habit that is personally offensive to you, is galling, to say the least. Therefore: BEWARE! .

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Searching for hotels near Cotton Club? Compare room rates and reviews to find your ideal stay.
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