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Hotel Paris Gare Montparnasse TGV
3.8/568 Reviews

Hotel Paris Gare Montparnasse TGV

Montparnasse Paris|0.24km from Church of Our Lady of Labour
We spent nine nights here, had to pay in advance with no refund. We moved to a city view room but after two nights it was impossible to sleep as the aircon did not work, so we requested a move to a room with working aircon, we were moved to a room with a window which opened. Unfortunately I left my new expensive boots in the old room and first people to have entered the old room would have been their house keeping staff however, after three requests for a response they apparently never found my boots and the manager implied I must have lost them moving across the corridor - really! The fact that this hotel obviously has no working aircon in their rooms with no ventilation and they failed to do anything about it in the nine days we were there I know this as when I refused to leave the check in desk until someone found something out about my missing boots many guests came up asking for fans, which were no problem to provide clearly they had to issue these a lot! My boots apparently evaporated and nothing was done to compensate this, even when I took this up with the Accor the management company behind this hotel. The customer service is appalling, if you wish to enjoy a Paris stay please book another hotel which cares about your experience and responds to your concerns in a professional way, sadly this is completely lacking here I would never recommend this hotel and now see why they have a pay upfront with no refund policy, as its the only reason we continued to stay there. Health and safety of their customers is also of no concern to them, putting them in rooms which are stifling with no aircon and no one putting this right is unacceptable, ignorant and greedy, yes they have an Eifel Tower view (for which I was asked to write a top review by the duty manager as he would get a bonus for good reviews) but this should not be acceptable guests having to ask for fans for those rooms in order to make them comfortable is not what a four star hotel should be doing. This is not a four star hotel and the customer service is appalling.

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Top rated hotels in Paris

Searching for hotels near Church of Our Lady of Labour? Compare room rates and reviews to find your ideal stay.
Hôtel Orchidée
4.4/591 Reviews
I am an international student catching a flight. The hotel is very close to the nucleic acid testing center, 10 minutes away. It is also very close to Montparnasse train station, it takes 15 minutes to walk at most, and the transportation is convenient. Very clean and the hotel staff are also very kind. The surrounding environment is good, quiet and safe~
Niepce Paris Hotel, Curio Collection by Hilton
4.4/559 Reviews
Nice Hotel in a good location in Paris 14ième, not far from Gare de Montpparnasse and Metro Pernety. My room was a little strange as it had a split level with a steep internal stair between entrance/bathroom and the bed. It was oriented to the street and despite the raised floor of the bedroom it was kind of ground floor to the street. People walking by could look into the room quite easily. Such rooms are definitely not suitable for handicapped people. Service was good and the breakfast outstanding. Check-in procedure wasn't as quick as it is normally for Hilton Honors guests. They seem to have issues with their IT sometimes.
Apollon Montparnasse
4.2/5101 Reviews
Kleines Touristenhotel mit rund 25 Zimmern. Das Hotel liegt in 2 Min. Fussweg zur U-Bahnstation Pernety, was sehr praktisch ist. Die Zimmer im Hotel sind jedoch sehr klein. In unserem Zimmer hatte es kaum eine Ablagefläche, geschweige denn einen richtigen Schrank. Rund um das Bett 30 - 80 cm, das wars… Die Dusche war ok; für die Duschkabine darf man aber keine Platzangst haben. Eine enge Treppe führt in die Obergeschosse; der Lift ist ebenfalls klein. Der grösste Mangel im Hotel ist aber der Frühstücksraum. Für eine solche Anzahl Hotelzimmer nur 22 Sitzplätze -> das genügt einfach nicht. Es kann nicht sein, dass man morgens um 8.30 Uhr zum Frühstück will und dann fast eine Stunde in der Hotel-Lobby warten muss. Das Frühstück selber ist relativ spartanisch. Das Hotelpersonal dürfte auch freundlicher und kompetenter sein, angefangen bei Receptionspersonal bis hin zur Bedienung im Frühstücksraum. Alles in allem kann man dort bei einem Städtetrip übernachten - bedingungslos empfehlenswert, na ja….
Hotel Concorde Montparnasse
3.8/547 Reviews
Montparnasse
Everything was in accordance with the reservation of my hotel room, it is very well located for access to the station.
Hotel Paris Gare Montparnasse TGV
3.8/568 Reviews
Montparnasse
We spent nine nights here, had to pay in advance with no refund. We moved to a city view room but after two nights it was impossible to sleep as the aircon did not work, so we requested a move to a room with working aircon, we were moved to a room with a window which opened. Unfortunately I left my new expensive boots in the old room and first people to have entered the old room would have been their house keeping staff however, after three requests for a response they apparently never found my boots and the manager implied I must have lost them moving across the corridor - really! The fact that this hotel obviously has no working aircon in their rooms with no ventilation and they failed to do anything about it in the nine days we were there I know this as when I refused to leave the check in desk until someone found something out about my missing boots many guests came up asking for fans, which were no problem to provide clearly they had to issue these a lot! My boots apparently evaporated and nothing was done to compensate this, even when I took this up with the Accor the management company behind this hotel. The customer service is appalling, if you wish to enjoy a Paris stay please book another hotel which cares about your experience and responds to your concerns in a professional way, sadly this is completely lacking here I would never recommend this hotel and now see why they have a pay upfront with no refund policy, as its the only reason we continued to stay there. Health and safety of their customers is also of no concern to them, putting them in rooms which are stifling with no aircon and no one putting this right is unacceptable, ignorant and greedy, yes they have an Eifel Tower view (for which I was asked to write a top review by the duty manager as he would get a bonus for good reviews) but this should not be acceptable guests having to ask for fans for those rooms in order to make them comfortable is not what a four star hotel should be doing. This is not a four star hotel and the customer service is appalling.
Ibis Paris Gare Montparnasse Catalogne
4.2/564 Reviews
The room is very big. It is very good to have a kettle. It is very close to the train station. It is very convenient to catch the train in the morning. The staff are very nice. Recommended

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