Pullman Paris Centre - Bercy

Pullman Paris Centre - Bercy Reviews

Pullman Paris Centre - Bercy

1 Rue de Libourne, Paris, 75012, FranceView Hotel Details
Pullman Paris Centre - Bercy
Pullman Paris Centre - BercyPullman Paris Centre - BercyPullman Paris Centre - Bercy
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Pullman Paris Centre - Bercy Guest Reviews

4.5/5
Great
181 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(181)
Positive reviews(175)
Reviews with photos/video(54)
Friendly owner(45)
Easy to get around(32)
Close to metro(22)
Delicious breakfast(20)
Large rooms(13)
Convenient for shopping(12)
Great swimming pool(6)
Perfect for families(5)
Negative reviews(6)
JuiceLabXx_-
Classic Room
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Aug 1, 2024
superb service, very clean room, an olympics business destined hotel
Response from Property: Dear JuiceLabXx_- Thank you for this amazing review:)We hope to welcome you again in the future, Sincerely, Céline - Guest Experience Manager
nellyhasry
Superior Family Connecting Room
Stayed in Apr 2024
Family
15 review
5.0/5
Outstanding
Posted on Apr 25, 2024
excellent. service is very good 👍🏻. the staff are great and very friendly. facilities 👍🏻👍🏻. great place for the family of 6 . high recommend to stay here.
Response from Property: Thank you for this lovely review:) We hope to welcome you again!SincerelyCeline - Guest Experience Manager
Tze Sun
PREMIUM SUPERIOR Room, 1 King-size Bed
Stayed in Jul 2024
Couples
48 review
2.7/5
Posted on Jul 16, 2024
Location was a bit far as traffic all the time but we saw a RAT in the hotel lobby which isn’t acceptable, for. 4 star hotel.
Response from Property: Dear Tze, Thank you for sharing your feedback further to your stay in our hotel.We sincerely apologize for the inconvenience you experienced with the rat.Be ensured that we have taken all the measures and our team is working to address this issue promptly. Best regards,Romain - Front Office Manager
Guest User
Superior Room, 2 Single Size Beds
Stayed in Jun 2024
Business travelers
8 review
4.3/5
Very Good
Posted on Jul 18, 2024
Still keeps high level but due to under construction,little smelly and breakfast is not as good as before Covid
Response from Property: Thank you for taking the time to share your experience following your stay with us, Your remarks are precious to us to improve our quality of services.We hope to welcome you again,Céline - Guest Experience Manager
Guest User
Classic King Room
Stayed in Nov 2023
Couples
18 review
3.2/5
Posted on Dec 3, 2023
Location is actually a bit far from the city center and the nearest metro is line 14 which closes at around 10pm due to the renovation so plan your trip carefully or else you'd have to find a bus to drop you off near the hotel. The hotel is around a 2-3 mins walk to Bercy Village. Quite clean and spacious for a room in Paris. I would recommend this hotel. Oh and by the way, some of a amenities are not provided in the room but if you ask the front desk staff, they would give it. Just a little mishap with the front desk staff during our stay, we didn't have the daily 2 bottles of water after checking in and when we called down to the front desk, they were "sure" that they put them in but there was nothing. :/ The photo of the fridge was the two drinks that we bought over from a Carrefour nearby. They said they would come up to check and never did... But I had some other amenities to get from them so eventually they came up and checked the fridge. No apologies from the staff for the misunderstanding and he just went out of the room to get two bottles of water for us. Quite a strange service attitude from them.
Response from Property: We thank you for taking the time to share your experience following your stay with us.Your comments are very precious to us, they allow us to improve the quality of our services.We hope to have the pleasure of welcoming you again very soon,Have a lovely day, Céline - Guest experience Manager
Anonymous User
Classic King Room
Stayed in Mar 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Mar 11, 2024
Overall the room was clean and tidy and the hotel staff members were very kind for anything. Although the location is a bit far from the center you still have access to the bus stops and the metro nearby. There is also a small shopping town in front of the hotel which was very convenient. Would like to recommend!
Response from Property: Thank you for this lovely review and photos :) We hope to welcome you again! Best regards, Céline - Guest Experience Manager
yuk kei elstan fong
Classic King Room
Stayed in Jul 2023
Couples
2 review
5.0/5
Outstanding
Posted on Aug 3, 2023
The staff and the housekeeper are so nice! Two tabletennis tables and a Foosball Table are ready for anyone to play with, which is awesome! The swimming pool is also wonderful and we had a relaxed 5-day stay in the hotel. Wish we could come again!
Response from Property: Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,Céline - Guest Experience Manager
Guest User
Superior Family Connecting Room
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 28, 2024
Beautiful hotel ideal for family and business. Cannot recommend enough!
Response from Property: Thank you for this oustanding review:)We hope to welcome you again!Have a lovely day, Céline - Guest Experience Manager
Guest User
Classic King Room
Stayed in Aug 2023
Couples
1 review
4.7/5
Amazing
Posted on Aug 10, 2023
Lovely hotel in Bercy Village , 20mins walk from Gare De Lyon. Had a wonderful time.thanks to all the staff!
Response from Property: Thank you for this amazing review:)Hope to see you soon, Sincerely, Céline - Guest Experience Manager
Guest User
Classic Twin Room
Stayed in Aug 2023
Family
3 review
2.5/5
Posted on Aug 7, 2023
We were staying at the premise for 3 nights a few days ago. We booked 2 double bed rooms and 1 twin bed standard room. Unfortunately, a double bed standard room was assigned to us when we checked in. We were tired and accepted the situation. The biggest challenge is the disruption of the metro services. Without the metro, the front desk suggested us to take a bus to the Lyon station and then make the transit to the metro system. It was a challenge as the bus station is a good 0.5 km from the hotel and we have to pay double as you will have to pay the bus and metro fee. Bercy is quite far from the tourist spots - ~20 euro taxi ride from Museum Louvre. Imagine you are traveling with 5 kids on rainy days.... We also have concern with the cleanliness of the hotel. We saw mould in the bathtub and bathroom. But at least my daughter did her showering 10 times faster (So she can leave the bathroom asap) 😂 I'm a frequent traveller myself and the hotel would be more than fine for business travel.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Céline - Guest Experience Manager
Guest User
Superior Family Two Double Beds
Stayed in Jul 2023
Family
2 review
4.7/5
Amazing
Posted on Jul 24, 2023
Nice hotel with a great family room, warm swimming pool to relax after day activity’s & friendly / helpful staf. Good location near to Bercy Village for food, supermarket, nice shop, cinema & bus/ metro station that easily bring us to the Paris centre or Disneyland. Very recommended!
Response from Property: Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,Céline - Guest Experience Manger
AMAR ANWAR
Classic King Room
Stayed in Jun 2023
Couples
15 review
4.7/5
Amazing
Posted on Jul 11, 2023
Location: Wonderful, it's next to Barcy Village, a shopping area, with many restaurants, cinemas and stores. Along with a park and the metro station, within a 2 min walk from the hotel. There is a Metro supermarket along with a Carrefour there too. On a map it seems a little far from the centre of Paris, but its a lovely walk along the river and a lesieryly walk took us into the heart of Paris within 1 hour walk, or just take a 10 min taxi ride or a 10 min subway ride. Location is great. If you go into the centre of Paris then you probably looking at small 11-18sqM rooms, don't do this, travel out a little bit and get a room that you can relax in. Room Good size, modern, clean. Big TV, fridge, desk etc... Some bad things now, the AC did not seem powerful enough to keep the room cold, it kept the room cool, but not cold. Also, there were no plug sockets near the bed for charging phones, so bring a really long charging cable Bed is comfortable and the big windows provided a nice open feeling (note, the windows do not open though) Fast Wifi too. Bathroom: Big, clean, modern. Good water pressure, a big mirror with good lighting but it did steam up - but not a big deal. Has a bathtub and shower combined. Breakfast / Food Buffet-style breakfast with patties, eggs, bread, yoghurt, cheeses, tea, and coffee - all pretty standard for most European hotels that offer breakfast. Cannot say I was amazed by it but was not disappointed either - normal. We did have dinner at the hotel which was lovely. Beautiful salad and pasta. No complaints here. Facilities It's like a modern art gallery. Has giant sculptures everywhere, table football, ping pong tables, a hairdresser/barber, a cinema room, a BBQ area, a pool, spa, gym... it's a lot for a hotel to have. It's almost too much but it's lovely to have and if you are spending a long time in the Hotel then there are many things you can do - but we were here only for a few days so did not try out everything. But much better to have than not. Gym Some free weights, a yoga studio area, a punching bag, callisthenics bars - it's all pretty good. Set in the basement of the hotel and accessible only by 1 of the 4 elevators they have is annoying, but again, Pullman offers a lot of facilities Pullman is a wonderful hotel which offers large rooms and is a plus in a city like Paris. Everything is clean and modern with only the AC power being below average. I cannot say Pullman is the cheapest hotel, next door there is an IBIS but we wanted a larger room - I would book Pullman again, especially if they have a good price. For a short stay it is good because of the location and for a long stay its good because of the room size and facilities.
Response from Property: We thank you for taking the time to share your experience following your stay with us.Your feedback is very precious for us to improve our quality of services.We hope to welcome you in the future, Best regards, Céline - Guest Experience Manager
JCF
Superior Family Two Double Beds
Stayed in Dec 2022
Family
3 review
5.0/5
Outstanding
Posted on Jan 18, 2023
Excellent location right next to Bercy Villiage and metro station. Room is great too, very clean and new. Would stay again.
Response from Property: Dear Jasey,Thank you very much for this amazing rating.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,Céline Guest Experience Manager
Anonymous User
Classic King Room
Stayed in Dec 2022
Family
1 review
3.7/5
Posted on Jan 1, 2023
During Boxing Day which is last day of my stay, there is no room service to my room. They seldom change towel and never change bath robe.
Ahmed
Superior Room, 1 King Size Bed
Stayed in May 2023
Couples
3 review
2.2/5
Posted on May 27, 2023
The air conditioning was not working and the room was soooo hot and it did not work for the 2 days and they didnt do anything about it No body takes your bags from the room when you are checking out We booked the room a city a view and the gave us one without any view Terrible service and amenities
Response from Property: Dear Ahmed, Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Céline - Guest Experience Manager