Chinterry
January 30, 2024
The service was so rubbish. The front desk took a deposit of 1,000 euros, which was not refunded after more than a month. I only found out when I took the initiative to check the bill. Otherwise, it would have been gone. I called the hotel and was told to check it out soon. They gave me feedback, but after a week there was no reply by phone or email. I called again, and after ten minutes of describing the situation repeatedly, they asked me to write an email to report the problem. No one recorded the feedback from a week ago at all. So far, the money has not been refunded, which is outrageous!
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