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Featured facilities: Parking, Laundry Service (On-Site)
Very Good
105 reviews
8.7/10
1 night
From TWD 2,615
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8.7/10
Very Good
GGuest UserThe staff were professional and friendly here.
We booked a standard with a king-sized bed.The room at this branch - Albuquerque East did not a funky smell and was clean & had international plugs which was nice. The front desk and everyone was helpful. The breakfast food and staff were all helpful and friendly. Bonus: Our room had a really nice view of the moutains as well.
Had a totally different experience at Holiday Inn Houston East-Channelview. The staff were not friendly and were not helpful either (save for the Bengali lady who was probably the front desk manager). The room had a weird smell. The hotel food at the restaurant was so salty. The breakfast was ok and location was ok. That was only the plus for Houston East Channelview branch.
JJavier A. RoqueThe customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
GGuest UserWe booked a KING room, paid for it and received confirmation. Only after checking in and going to our room did we find out it was 2 double beds. When my husband went to switch rooms, one person at the desk said the kings were all booked and the other person at the desk said there was a remodel and there were not any King beds. I don't know which is true. Clearly they were not interested in helping us at all and since we had already unloaded all of our luggage we stayed there anyway. BEWARE that what you book may not be what you get and at the facility and that was not explained anywhere.
AAnonymous UserThe room is large, the refrigerator microwave is very convenient, and the bed is very comfortable. The bathroom has a jacuzzi to relax. The front desk service was very friendly and kind, offering consultations.
AAecoThe staff at the counter had a good attitude. There was no shower curtain in the bathroom when I checked in. The equipment was replaced after notification. The equipment was a bit old. There were vagrant activities near the hotel. I was worried about the house, but it was still safe.
GGuest UserThe room that I stade the air conditioner made aloud noise when running. The hotel was out darted it is in need of a face lift. The hotel staff will not change your linen or do anything in your room if you are booked in for a week. They if you want clean sheets or tiles you have to bring them to the office and exchange them. If you have a stain of on them they are going to change you$25.00 per item even a face or hand towel. I thought that was crazy. I left a day earlier than when I was supposed to. I did take a video of the room. I just have figure how to up load it
SStephen CornwellHotel is okay,it's an older unit in a rough part of town.Trash outside and inside my room,hallway and rear entrance was not emptied daily.Car in rear parking lot was vandalized while I was there, not my car, there were many warning signs not to leave valuables in cars.I was there 2 1/2 days never received new towels for the ones I used,although bathroom and room was clean when I arrived. Had a bad problem with the room door opening from the outside, I am fairly strong ,but I had to hip-check the door every time to get into my ,it's so obvious that cleaning staff must have reported It was that hard to open,I am easy-going but it needs reported and repaired.
OOlivia LozaThe place is located close to the Convention Center, 5 min. Drive
The room was clean when we got there
The guys at the help desk were very nice and always willing to help.
The ”breakfast” offer very few granola bars, fewer apples, some yogurts and coffee, only regular sugar. No sweetener of any kind, the juice machine was not working the 4 days we stayed there.
Cleaning the room. They require that the customer request the cleaning of the room. .In writing in a post it, and signed it,! then the guy at the help desk sign it too.