Residence Inn Los Angeles Pasadena/Old Town

After staying for 3 nights, the overall feeling is: dirty, messy, and poor. It is not recommended to stay unless you don't care about the feeling. Dirty: The sanitation is poor, the floor and carpet in the room are so dirty that they can't be any dirtier. The sanitation of the public area is poor, the swimming pool is not clean, and the elevator and garage walkway are very dirty. Messy: The management feels messy, the service ability of the staff is poor, and the service awareness is not worthy of this hotel brand. The whole hotel gives people a lifeless feeling, without any vitality. It is obviously caused by the chaotic management. Poor: The front desk staff has poor ability and is not dedicated. They can't solve normal service problems for guests. Guests repeatedly ask questions and always agree but never solve the problem, and never give feedback. The professional quality of the staff is poor. They clearly communicated the room number that needs to be cleaned in person, but never cleaned it. After repeatedly asking, no one came to clean the room. I stayed for a total of 3 nights and 4 days, and there was never a service staff to provide us with room cleaning and towel replacement services. The included buffet breakfast is extremely poor, with few varieties and average quality. The location of the hotel is OK, only 26 miles from LAX Los Angeles International Airport, and it only takes 1.5 hours to get to the airport. The price is reasonable, about $290 per day for hotel accommodation and parking. I selected a few photos I took casually, and you can decide for yourself whether to stay in this luxury hotel.