Triple86
October 29, 2024
We had booked a last-minute stay at this hotel on the Yaizasol side for the weekend and were offered a premium room right by the pool. Arriving late Friday night after our trip, we were shocked by a strong smell of dampness and mold as soon as we opened the room door. The smell was unmistakable and very intense. We returned to the front desk, but nothing could be done as the hotel was fully booked. Finally, we were given a different room for one night, but for the second night, we would have had to return to the same moldy room. One night in this place was more than enough. The new room also had issues, such as damp cabinets in the bathroom, poor air circulation, and a heavy use of air freshener, likely to mask odors. To top it off, we found a lizard in the room, along with numerous stains and mold spots around the space. Never again here – I don’t understand how people rate this five stars. If you’re allergic or have a working sense of smell, steer well clear of this place!