Hotels Near Fry’s Food Stores in Phoenix

I wanted to love this place. I was so excited after I booked it, but unfortunately it was not a great stay. I also want to say that all of the employees were very nice and tried to be helpful. I think a lot of the problems lie in the concept. Is it a hotel or is it a bar/venue? We came prepared with a stock of ear plugs and a white noise machine. It didn’t do much good. I expected to be kept up a little later than usual, but I didn’t expect to be woken up early the next morning by loud, thumpy music pumping through the speakers in the courtyard bar/venue music. If you’re loud at night, it would be nice to have it be a little quieter in the morning. In addition, they didn’t seem to soundproof during the renovation. The people above us sounded like a herd of elephants between 3-5 am every night we were there. I’m not sure what they were doing up there, but it was certainly loud. Request a top floor if you decide to brave a stay. Now for something good: The location is spectacular. We were there to see a show at the Van Buren and it was a quick walk to the venue. There were also a ton of great restaurants and bars in walking distance and downtown is very close. ANNND… back to a few more gripes: It was kind of gross. It wasn’t filthy gross, but it didn’t look as if it had been recently remodeled. There was dust everywhere, bits of plastic and paper trash on the floor, and the shower head was in dire need of de-calcification. Why do I have to unscrew the lightbulbs to turn the lights out? Seriously? No switch… If I pay between $250-270 a night for a hotel, I should not have to pay $4 for a cup of coffee in the morning. It’s fine if the restaurant (the only source of coffee in the hotel) doesn’t want to give the hotel guests free coffee, but the hotel should provide coffee for their guests. I mean: you’ve kept me up late, woken me up early, AND you’re charging me $4 to get a cup of coffee (that I have to get dressed to fetch)?!?!?!?!? There should be a law against this sort of thing. While I’m on the subject: Paying the aforementioned price for a hotel should also guarantee that I don’t have to wipe my butt with 80 grit sandpaper. Some decent toilet paper would go a long way. Fellow Travelers: If you think you might want a nightcap, be prepared and put something in the fridge in your room. The bar doesn’t keep to its posted hours and the bartenders I had couldn’t always make a decent cocktail. If you’re a beer and a shot type, you’ll probably be fine. If the bar is closed you can always treat yourself to a $15 can of barely drinkable wine from the restaurant… or a $4 cup of coffee. But hey, did I mention the location?

We stayed for 4 nights as a golf/sun getaway. Front desk workers were very friendly and helpful, room was clean, towels were soft, breakfast was adequate. The pool area was clean with plenty of towels and the tile work in the hot tub is beautiful.

I travel an average of 180 days a year for work. I love Embassy Suites and stay at them as much as I can. As a Diamond member for years, I can say Rob at the bar stands out as one of the most genuine people I’ve ever met. The entire staff, Billy, the food and beverage manager as well as Irene Contreras in sales are top notch. Everyone went out of their way to make this hotel stand out and make an impression. I will make sure I stay at this Embassy Suites anytime I come to Phoenix, not only because of the staff, but because it is a very clean and nice Embassy.

Loved hotel but my bfvcheated with a paid girl from the street I caught them there was hortibkecwhybso many hooked there otherwise beautiful

The room is quite big and clean, and the sound is too big. The sound of the air conditioner was huge, the room was very poorly sounded (the next door was able to hear everything), and the sound in the hallway was heard clearly. The house cleaning staff is also very rude. The undisturbed sign fell to the ground, and after violently knocking on the door, the door was directly pushed in, or it was early in the morning. However, parking is very convenient, and the commissary downstairs can also meet basic needs.

Amazing customer service!!! Last minute booking when my flights were canceled. Laura was very nice and accommodating. I asked for a quiet room and she took the time to evaluate available choices. She was very patient when I called twice asking about their airport shuttle, recommended a reliable taxi service for my 3:30am pickup back to the airport. Loved their Re Fuel Pantry had fresh healthy options. Trevor at the bar was on point recommending a glass of wine for me to destress after the craziness of the airport frenzy of cancelations. What a lovely oasis of calm so close to the airport. Best customer service I've experienced at a hotel in our post pandemic world.

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

The room was clean, spacious and comfortable. The staff was quite pleasant and helpful. Breakfast was good with a variety of options. We love the free shuttle to the airport. We will stay here again soon.

I called before hand to see if there were any additional fees, I was informed by the receptionist over the phone that it would be a 150 resort fee. When I arrived I was informed by the receptionist that it would be a 950 dollar incidental fee.

“Continental breakfast” was meh