WorldMark Phoenix - South Mountain Preserve

Kitchen and jacuzzi tub are the best features. Downgraded welcome packet to 4 cups of Folgers….says something about cost cutting. Also the pillows are not great.

Facility outdated. There was trash around the area where we stayed. Our TV was not working. The carpet was stained and burned. The towels or dingy and ripping apart.

The resort is actually in a perfect location, which is central to everything. Only problem is the amenities close by is in a high homeless area, which can be very dangerous during the summer months. The first unit we were given we received a garage door opener. I was happy that we could par our car in the garage due to the hot summer months. This was our first issue. I opened the garage and it was turned into a storage unit for maintenance. I guess all the ilunits they provide to non timeshare members do not have a usable garage eventhough each unit is connected to one. Instead of providing us with a unit with garage they put us in the units that were very outdated. The garage next to ours had a broken garage door that looked like it hadn't attempted to being fixed. It had a snapped cable that was rusted through. Now in a desert the chance of a a rusted cable is almost impossible unless it has been sitting there for a long time. The fitness center was laughable, it was maybe a 10 x 10 room that had dated equipment. The mattresses in both bedrooms sunk in the middle, so it just shows they have not been changed in at least 10byears or more. The bathrooms were dated cracked tike and gaps along the tub walls where water was seeping through. The furniture was the original furniture from I am guessing when these timeshare were developed. Wyndham should be embarrassed to even rent these units out. It is not a resort it is a motel 6 with a kitchen. The only positive was that the kitchen was clean and usable. We did find crumbs and hair throughout the unit.

Our 2 bedroom unit was dirty. There had been a dog or cat staying there. Everyday we found small black hairs on the coffee table. Like they were floating in the air. We went to get the sweeper to sweep carpet & floors & living room furniture & all that was there was a 1950’s Bissel push sweeper. No electric one. The kind with the rollers. The pool Area was very nice but dirty. The outdoor tables at the pool were not wiped off the entire week we stayed there. The had snow cones the day we arrived & tables were a sticky mess all week. The tiles around the inside pool were so dirty. The filter on the bottom of hot tub was loaded with black mold. Every unit has a garage unit under it & we were told we could not use it as 40% of the garages were being used by the resort for their storage. We were there when it was 114 degrees & would have appreciated a garage to keep our car out of the sun. The sales person there was relentless. Called every day even tho we told him we were not buying any more points. We finally ended up blocking his number after the 4th day. Resort looks so nice from outside. Inside rooms a different story.

Yikes! While this place looks great on paper (or online), things were a bit different in reality. Check in was fine and despite things being worn down and sometimes dirty/stained (upholstered chair) i figured it’s fine. Until i got to the master bedroom and realized there was zero divider between the bed and the actual bathroom. Like open your eyes and you see the toilet head on. There was what appeared to be tracks for an accordion divider as well as a shower curtain bar, but no actual divider. I spoke to the front desk and showed them a picture i snapped and they said they would get maintenance over. An hour and a half later I went back, spoke with a different manager and was told this is how the room is. I showed her the photo and she asked who it was booked through, if it’s a third party etc. I explained the issue and said I can’t believe anyone is ok with this and she told me “the young guests are fine with it, it’s only the older guests who don’t like it” (see the photos and you will laugh!). Finally some unnamed maintenance man came to look at it and agreed it was bizarre and gave us shower curtains to hang ourselves (there was also no curtain for the shower itself). Filthy floors (like black feet within minutes of stepping out of shower), no divider between king bedroom and bathroom (like eye to eye view with the toilet), the hot tub was closed for a few days and had caution tape floating in the water and haphazardly strewn across handrails, and an absurd amount of bees across the pool deck were the major complaints. Issues come up, but it seemed like the staff was not interested in addressing them at all. Instead I was dismissed. I can’t say I’d recommend it at all

Very nice resort. This time of year lots of street construction. There was a beehive in the pool area and lots of bees swarming. It made it unpleasant to use the pool. My granddaughter was stung. Overall the unit was clean and adequate for my husband and I with 4 grandkids.