BigShark09
October 4, 2024
I rarely want to complain about a hotel. This hotel has a good location and nice views. But the hotel is very old. We even saw cockroaches on the stairs of the building where we stayed in the sea view suite. The water in the room we stayed in at the beginning was dirty and the air conditioner didn't work. The hotel staff took two hours to fix it and they couldn't fix it, so they changed us to another room (although changing rooms is reasonable, but you delayed us for so long without an apology, and it's really unacceptable that you changed us to a room with worse views after waiting for a long time). For a room of more than 2,000 per night, the service and hygiene should be the bottom of the same level.
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