Embassy Suites by Hilton Hotels in Pittsburgh

We asked for city view and our room was on the 20th floor. Gorgeous view! The room was clean, everything we needed was provided at a reasonable price. The pool on the 4th floor with a view of the iconic yellow bridge was fantastic. Every staff member we spoke with was friendly and helpful, with great pointers for restaurants. The next time we go to Pittsburgh we will be staying here again.

In a moderately priced hotel, the bed is not made and cleaned every day. If you want new towels or sanitary products the next day, you can ask the front desk and they will be delivered in time. The room is big enough, the sound insulation is not good, the advantage is that it is close to Pittsburgh. There are discounts for accommodation and breakfast, but there is no breakfast at the nearby Starbucks. If there is not enough parking space at the entrance, you can park in the opposite parking lot, and the hotel will pay for it for you. All in all it was good, no inconvenience.

I need a lost and found email address in the hotel. When I found something missing, I called the hotel several times. A lady left her email address, but after sending it twice, there has been no reply. I hope they can provide an official email address. I want to try and see if I can find it.

I booked this for a business trip, out of convenience to be able to walk to my office. Facilities were decent. I did not interact with hotel staff very much, but those interactions were pleasant. Room itself felt a bit dated, but served its purpose.

Good stay with wonderful and attentive front desk personnel, was marred only by a couple of maintenance issues in our room and an unfortunate false alarm fire evacuation causing a 18-floor stairwell walk-down we felt for days afterward. Obviously, this was not the hotel's fault. Otherwise, this is an excellent property, ideally located for our purposes (visiting Heinz Hall) and we would certainly return.

This is a nice old hotel that reminds you of yesteryear. The front desk folks were awesome, as well as the bar staff. The location is great if you’re okay with a short walk to the Pirates ballpark or Market Square. Restaurants just outside the door. My issue with this place which is why I rated it average was the maid service….or better stated, the lack of maid service. This is not one of those places where they only come by every other day. Check in is day 1, on day 2 I get to my room that evening and it was not made up, called the desk and they offered to send someone up and said they comp some Bonvoy points. I was tired and passed on anyone coming up that hour. She said she leave a note for housekeeping. Day 3, again no room service…called and talked with the same lady, she said she comp some more points, and ensure the housekeeping manager was made aware. Again I was too tired for anyone to come up that evening. Day 4 yup you guessed it, no room service…once again I was told I’d get comped a few more points. And thus time the on duty housekeeping manager and two housekeepers came by…I needed towels and smelly trash removed. The manager said she wanted to make it up to me and said she’d send up a couple beers. No beer showed up, another empty promise. In total I was comped just 500 points. I expected at least 500 for each occurrence. I’m going to notify Marriott of my disappointment. Human error happens, it how the establishment responds and resolves those errors that really count.

We met our kids there for the Elton John concert at PNC Park . I booked a year in advance at Cambria Downtown thinking it was close but far enough away fro immediate crowds. I’ll address the negatives immediately, but continue reading because it has a good end. Thank you I usually choose a hotel that has an indoor heated pool , a hot tub is a bonus , Cambria had both! Next is as mentioned above , location , close but not in the thick of things, Parking availability is important so our car can be left at hotel without concern, again Cambria met my criteria , things are good so far . Now , Upon arrival to Hotel there was much construction building and road so getting there was confusing , once we pull on to the Drop off area , their parking lot was closed and being maintained, we were instructed to use the parking lot up the road and tell the attendant that we were hotel guests , well that didn’t matter at all it was still 6.50 to park , the attendant was only there til 3 , so the parking lot was ‘open air ‘ no security, no responsibility on their behalf. Next we try to get checked in … cannot til 4 , no exceptions , so we hung around the lobby , bar was not open so no food or beverage available. We check out where the pool is see the hot tub , things look alright , 4 o’clock comes we check in get settled decide to go for a swim , the pool was freezing ( not even 70 degree) and the whirlpool/ hot tub had not been working for about two weeks. YES WE UNDERSTAND things happen beyond our control , but our expectations had been crushed and would have never happened if these issues were mentioned on the Hotel Site or the Booking sites , plus I’m signed up for text and emails , but no mention of the construction, the parking, or hot tub malfunction. Just communicated to us prior to our visit . Now transportation becomes an issue because we are no longer in a designated Hotel parking area. Cabs are not readily available as you may think, the Hotel stated it offered shuttle service within a 3mile radius , turns out that there’s only ONE GUY who doesn’t come on til 1-2 O’clock in the afternoon. NOW for the GOOD STUFF. The immediate folks that we interacted with couldn’t have been nicer and more accommodating! JOHN the one shuttle driver was SUPER NICE , SO POLITE, communication was key , JOHN was WONDERFUL! He was a key part to turning our stay around to be greater than expected . Also OSCAR was head of food and beverage , he too was very accommodating offered to drive us around in between all his other duties, and Fun! A great sense of humor . Than there’s DEB the manager she was so helpful , she apologized for our inconvenience ( which wasn’t necessary) she had and employee turn up the heat in the pool since the hot tub was not working . She went above and beyond to try to make things right , and they weren’t really wrong , there was just need for better communication, in regard to the websites so that people could be informed of what was happeni

Overall, it was an enjoyable stay. When we got to our room we discovered the air conditioner wasn't working and we were missing a TV remote, but two employees arrived within the hour and handled both. Our space (a two room suite with a king bed) was suitable for our needs. We recently stayed in a king room in NYC and by comparison this place was practically a house. The place was clean, no noticeable stains, dirt, dust, etc. The kitchen was adequately stocked with plates, cups, and cookware, and the fridge was ice cold. I was surprised to find relatively close parking in the private lot despite being there during three Pirates' games and Anthrocon. The breakfast was decent, and the staff was friendly. My small list of nitpicks: - I wish the kitchen had a toaster and an actual coffee pot (or a Keurig) - The TVs had just a few streaming options (Netflix, Prime, and Pluto) and either I didn't know how to cast or the TVs didn't have that option. - While they did thankfully fix our A/C, it did struggle to maintain an admittedly cold setting (in its defense it was in the 90s the entire time) - Maybe it was just our fridge, but the ice machine didn't work in the freezer and we used the one ice cube tray quickly each day (because, again, over 90 out).

There are complimentary coffee on 1st Floor, and lemon tea in lobby. Breakfast can be delivered to room, which is good