Itz'Ana Resort & Residences

I was part of a women's group, all experiencing Belize for the first time. We were all so pleased with the Itz'ana.... the interior and exterior atmosphere was exactly what one expects at a tropical resort, the rooms were comfortable and clean, the food was delicious, but most of all, the personal care ALL staff members showed us throughout the week - from desk staff to housekeeping to facilities maintenance.... every single person... were helpful and friendly.

We had a great stay! First time traveling as hosts here for 15 women traveling solo. The whole experience exceeded our expectations! Deborah was great to work with. The staff all took the time to know our names & we rebooked for next year. The tours we did through the resort were all too notch as well.

Amazing trip with amazing staff! Had a great family vacation! 100% would recommend for everyone!

Very hospitable, great atmosphere. Customer service at the restaurant is A+. Great service, great food, reasonable prices

We'll stayed for 4 days and 4 nights in Itz'ana Resort Placencia, in a Beachfront Suite, more accurately a lodge. The Itz'ana Resort is located not close to Placencia (aroud 4 miles, or 6,2 km). When we arrived to our suite, there was an infernal noise of construction works in one of the suites next to ours. I complained at reception and the construction noise stopped. Our suite was good overall, and there had been renovations. However, the bathroom was outdated and in need of improvement. The mattress was of very poor quality for a low-quality hotel, let alone a resort in the Small Luxury Hotels chain... The Wi-Fi internet either doesn't work or works very poorly in the resort suites. Wi-Fi is only available near the reception, restaurant area, and pool. I had booked a tour with the resort's concierge services 5 months prior. About a month before our arrival, I reconfirmed the tour. Upon arrival, I confirmed the tour again and they provided me with the details. I note that it was a very expensive tour, far more expensive than what could be obtained through any local agency. Even so, I chose to book this tour using the hotel's services, hoping to receive better service. On the day of the tour, we arrived at the designated time at the indicated location (Concierge area) and waited 45 minutes without anyone from Concierge asking us what we wanted. At that point, I took the initiative to say that we had been waiting for 45 minutes and asked what was happening with our tour. After making one or two phone calls, they told me that the tour would not take place because there had been a problem with the boat. Nonsense... In Placencia there are numerous boats that could have been used as an alternative, and if there had been any problem, it was their responsibility to inform us. The continental breakfast service was very poor, not even up to the standard of a simple 1-star hotel, let alone a resort in the Small Luxury Hotels chain... The quality of the meals, in general, was very much out of line with their cost, which was exorbitant. Furthermore, the menu does not include taxes and fees, totaling 22.5%. Moreover, despite a mandatory 10% service charge, they still ask for a tip on the meal bill. The hotel operates on the principle of "tip hunting"!... In conclusion: the resort has reasonable facilities, but provides poor service. The Wi-Fi service in the rooms does not work. The mattress is below terrible. The meals are weak for their cost. The concierge service for transfers and tours is expensive and does not work properly. All that remains is for me to commend the excellent work of two resort employees: Lori and Sarah. You were both outstanding. Your work, dedication and kindness are far above Itz'ana Resort Standards.

Beautiful grounds. Warm and helpful staff. Would recommend. Food in the restaurant was tasty and the drinks were enjoyable. Staff definitely get 5 stars.