Itz'Ana Resort & Residences

Misleading room pictures but nice property. Beware the false/misleading pictures on the "deluxe" room. There are 7 pictures specifically for the deluxe room when you look at the room info. Of those 7, only 2 show the actual deluxe room, 3 of them show a suite. (the other 2 are just bathroom pics). This is very misleading if not false advertising. I tried to explain this to the front desk staff but they either did not care or did not understand. The deluxe rooms are very basic and small for what they charge. Other than that, the pool area was great, the couple meals we had were very good, and the bartenders/servers were very friendly and attentive. The property as a whole is very nice, but if I knew what type of room we were getting I would have booked somewhere else given the cost.

Beautiful property Gorgeous property, friendly staff. The food service was very slow for both dinner and breakfast, and it was their off season. They seemed to be well staffed. Must just be on island time.

Great place to stay! friendly! Great stay! would stay here again

Let us down We wanted to like Itz'ana more than we did. The hotel itself is absolutely beautiful and stunning with a perfect setting. The bartenders and wait staff were so friendly and great. But something was missing. First off, I think the front desk and concierge need more help or more resources. Pretty much everything we asked for they seemed like they wanted to help but the hotel couldn't (like an early breakfast because we had to get on the road early, or recommendations for dinner or a spa in town.) Also, the really cool bar they are famous for was closed for construction while we were there. I know construction can be unavoidable, but some locals in town told us the bar is like never open anymore because of staffing issues. One final gripe, the massages cost upward of $200 for 90 minutes. That's more expensive than NYC, SF, and LA. I simply cannot understand why they would be so expensive, especially since the massage room is just a converted hotel room.

Great family trip to Placencia Beautiful property and friendly staff, it was a great place to start our family vacation. Be ready for Belizean time for your meals, they are no rush and relaxed as you enjoy dining on property. While our kids (9 and 5) were probably the youngest ones on property, they never felt out of place and enjoyed exploring the beach or grounds while we enjoyed the pool or longer meals. Our beach view villa was plenty big for a family of four, the kids enjoyed the plunge pool and outdoor shower and bath. The W/D was nice to have!

Needs serious work on service First, this property is stunning, Just stunning. The decor, the detail, is top notch. What was so surprising is how poor the service was. There were some efforts being made in terms of food and beverage, as there was a consultant there, and things did really did improve over the 5 days. The food is really very good. The bartenders were excellent, Michael and Midge! Johnnie did a wonderful gob with a very nice dinner. The front desk staff is just well, awful. There is zero problem solving. One work answers, and they didn't even know what events were goin on, in their own hotel! I was handed some papers and told to "Pick" something in regards to recommendations for a tour. Just get your own online. It was as if they were paid to stand there and check people in. The pool is amazing, the beach is great, just know it isn't really a swimming beach. Would have been nice if they would have refilled the coffee in the morning on the beach. Housekeeping came at 6 pm, didn't even refill my coffee or take away my dishes. Also there was awful loud construction right over my room. They never should have sold that room. I requested to see a manager, and it never happened. Again, a one word answer, no follow through. I would like to go back, and do the sister resort as I heard it is better. I will have to think about it though. It really is a beautiful place, the town is pretty quiet though. I was told it was chill, it was quiet and empty.