Mercure Versailles Paris Ouest

Excellent welcome on arrival. Modern and clean hotel and rooms. Excellent location on the outskirts of Versailles, but taxi rank outside and bus stop within 2 minutes walk. Westfield offers many good options and across the road. Only suggestion would be to add English language channels!

Carpet in room was very dirty and stained. We had to uss shoes the entire time. Bed mattress was rock hard. Had to use padding from single bed to sleep.

This was the worst hotel booked by our Filipino tour group for a 4-country European tour. Carpets are old and stained; rooms are dated and dark; and amenities are lacking (no slippers/no toiletries). But what was worse is how this hotel made us feel discriminated upon. Our group of 38 was assigned to take breakfast in a small, enclosed, make-shift room, where they brought food from the main dining area. This is an understandable arrangement on its own, but the room was too cramped for guests to move freely and did not have enough chairs to accommodate the entire group. At the same time, although there was not a shortage of food brought inside, you will eventually feel degraded when you see how the main dining room looks like and the available food choices. I do not believe it is a question of competency as this hotel has been operating for years. If at all, this hotel promotes discrimination and is not consistent with the Accor brand. The management of this hotel should be revamped, as it promotes the wrong culture among its staff.