Elba Lanzarote Royal Village Resort

Just back not a 4 * room ok and quiet hit and miss with re stocking room chasing towels and self service drink facilities. BFast ok lunch variable evening meal horrendous. Tables not set unless you go at 6.30 we like to eat at 8 no chance setting own table most nights. Lack of staff you could see the staff we very stressed and overwhelmed. Poor management. Went for the sunshine late in the year did not disappoint but please hotels in Lanzarote need to up their game very dated both in choice and service provision. Talking to fellow travellers much the same opinion was expressed. Will not visit again

Ignore the moaning! We are a couple here celebrating a big birthday and have had a wonderful stay! A lot of negativity circulating about the food, but we both found it fine and I’m sure the scales back home will verify! We have literally just overheard a lady complaining that the Spanish chef didn’t understand her request! Seriously? ! You’re in Spain!! !?! Great hotel, great service, great staff. Improvements could be made, but staff shortages are the same the world over. You’re on holiday!! Loosen up. The hotel is constantly being cleaned, lots to choose from at all meal sittings, staff trying and working hard to accommodate. Yes, I picked up a dirty plate, put it aside and got a clean one. One morning I didn’t have a pot cup so I used a paper cup… I dealt with it!! Animation staff try hard, cheese and wine afternoon was good, not just the usual water sports etc.. Seems some people want to pay for a fiat 500 and drive a Ferrari (nothing wrong with a fiat 500 though😉) We will be back 😁

A really good holiday and will certainly come back again. The food was excellent and the entertainment was really good and plenty for the children. The swimming pools were excellent and plenty of room to have a really good workout without bumping into people. I would recommend this hotel to anyone especially for families with children.

Lovely place. Great for families. Everything you’d want for a week in an all inclusive venue. Staff are very friendly. Events team are great, they really put the effort in. Restaurant gets busy so the earlier you get there the better but the food is decent and there’s a huge range. Kids pool is great for families, really friendly environment. Evening entertainment is fun. Music show put on by the entertainment team is great. You see these guys at breakfast and they’re still putting a shift in 12 hours later. Guys on reception are helpful also.

I hardly ever write reviews but this was unacceptable. We had 2 young kids with us. The night before we checked out, a rat got onto my husband's arm and him jumping up in bed woke me up at 1:40am. We could see signs of where it's been by the traces of poo on the bedsheet and bedside table, also by the curtains and next to the sofa. I called the receptionist who didn't sound surprised nor did she apologize, said she could only send a security guard to see if he could catch it, and if not, we would move to another room. He came, didn't catch anything, and gave me key cards to another room. We walked about 2 min with our sleeping kids to the other block, only to see yet another bigger fatter rat outside, and a cockroach running across as I was about to open the door. We decided to return to our room as we didn't know if there would be more unwelcomed friends waiting for us in the new room. We ended up leaving the light on to deter the rat from coming onto our bed at least. My husband barely slept. At check-out I mentioned"the rat incident" briefly to the receptionist, who was nonchalant about it. The hotel itself was actually quite decent, particularly the atmosphere by the pools and in the restaurant. The understaffing and dirty crockery would not have been enough for me to write a bad review but from reading the other reviews, they seem to have been an ongoing issue. I got the sense from the staff and the seemingly standard responses to the other guests' reviews by the general manager that they didn't seem to care, just wanted us to pay the money, and go away. The point is, rats don't just stay in one room, the one in ours was a baby one, which means there are definitely more around the hotel.