H10 Lanzarote Princess

Stayed at this hotel 5 or 6 times over the years. The standard of this hotel has really declined drastically. Stone cold food, the "canteen" is badly understaffed. Long wait for empty food recepticles to be refilled. Long queue to be allocated a table. I went into the canteen to speak to the canteen manager about it and he just waved me away. It most certainly isn't Four Star,, two at the best. Very much a "1970's" style hotel with small tired bedrooms. Such a shame because it used to be very good, but now, standards have dropped off a cliff.

Very friendly & clean. Loved the location. Food wasn't too bad but could be better. Suggest heat lamps above the food areas. Could really do with an extra pool toilet and the lifts upgrading. The staff couldn't have been more helpful and everyone said hello.

The hotel was lovely, couldn't have asked for better, staff were all nice and helpful. Plenty of choice of food. Drinks were very good too. The only downside was the snack bar which could have done with more staff so we just had lunch in restaurant instead which was nicer anyway. We tried the italian speciality restaurant too on 1 night which was lovely.

Well where to start!! Positive Great location, nice gardens and main reception, Coffee shop gym etc. Negatives Rooms very small and basic, tired and outdated and well worn. No fresh bottled water other than if dinning, you have to get it by cup at the bars. Paper cups for tea and coffee unless you ask for proper cups. Food cold as nothing to keep it warm/chilled on buffet tables which I would be cautious to eat in the summer. Al carte restaurants are nice and food hot This is budget holiday charging 4 star price and I’ve stayed in better hostels it’s just old tired and staff struggle to keep up with the demand . Pool towels change cost extra and this was 50cent each per charge never been charged to change my pool towel in 40 years of travelling 😂They need to do some serious upgrade’s and deep cleaning and decorating and it would be great. I complained and got extra nights in the Al carte restaurant and free bubbles room change etc so don’t put up with it and demand it to be dealt with and ensure your rep works/supports you.

The H10 Princess Lanzarote Hotel was very good, not excellent because there are things to make better … The hotel is located right next to the sea… also there is a 24/7 liquer shop and lot of small restaurants with really tasty food and an emergency for in case. It has its own parking on which is always some free parking space. The hotel is nice, big and has lot of to show. There are few people things need to be more modern / have to be renovated like the elevator which looks very old and works like really old … also the interior in the rooms and the bath tube …. But everything mentioned is working … The staff is really nice and professional, on the reception little bit to slow but ok. The cleaning staff for the rooms is really nice and good to like the crew in the restaurant always ready to help and always smiling. There are lot of facilities in and around the hotel… like mini golf, pool outside, playing ground etc. The food was fresh every day for breakfast and dinner …. We liked specially the fresh juice lot of kind inf the morning and omelette really tasty and of course everything else. The guests in the hotel real relaxed and the atmosphere really nice and smooth. Really good family hotel in which we hopefully come back again soon…

Just returned from a 5 night break with my wife. We always travel to Lanzarote early November and alternate each year between Costa Tequise and Playa Blanca. We booked this hotel in Playa Blanca only a few weeks ago as we had originally booked to stay at the H10 White Suites Play Blanca but changed to this hotel due to the White Suites reviews being a bit negative. We had booked All Inclusive, Junior Suite via the H10 website. We enjoyed our stay overall, very relaxing clean hotel in a great location but do agree with a lot of comments made in other reviews. My pros. Hotel is very nice looking and looked clean to us. Room was lovely. It had been modernised so nice and fresh. Good size overlooking the pool. Given every other holiday we book we always seem to be overlooking a car park, this made a pleasant change! Staff - We found all staff to be very friendly and helpful. This hotel is understaffed as many other travellers have mentioned but the staff that were there worked very hard especially in the dining hall. Food was good. We were All Inclusive and was pleased overall with everything. Yes, the selection could have been greater, the food could of been hotter (all the hotels I have stayed at suffer from this). We didn't feel the need to eat out during our short stay. The wine and beer were nice at mealtimes. Drink - Overall satisfied with the choice. Glad I went All Inclusive as the poolside cocktails were basic and not worth the price on the menu. The drink selection in the Vintage bar at night was very good and service was fine. Check out - We were being picked up by taxi at 3.20pm. We had to vacate our room at 12. I asked reception about extending my room for 3 hours but they advised that the hotel was too busy but they could offer me a courtesy room. I returned to reception the day before our check out date to book the room. The guy at reception advise that they only allow use of a courtesy room for later flights. However, he did agree to the room and we had it from 2.20 to 3.15. I was happy with this. My Cons Staffing. We arrived right at the end of the mid term schools break and the queues in the pool bars and dining room were massive. However the day after, families left and it became actually quieter. I think this hotel would be fine out with the peak periods but during, it would be a nightmare. Hence a lot of negative reviews from others. Dining Room - As I mentioned, food was fine but the place can get very manic quite quickly. Very cafeteria like. The layout doesn't really have a flow to it which causes congestion. Only one chef cooking fresh meat which meant queues most of the time. Heaters for to keep the cooked food warm would be a good addition also. Again, the dining room was understaffed. The staff that were there worked very hard though. Vintage Bar - Evening entertainment wasn't very good. Air Con was on so it was quite chilly if you were sitting under the vents. No need for it to be on in November at night.