Best Hotels near Casa Partagas, Playa Del Carmen

Whilst the hotel is not on the beach like the typical all-included and the neighborhood can give a change of scene to some, I completely loved my experience at Capital O Hotel Punta Esmeralda. The staff was very friendly, especially the man who I believed to be the owner. When I asked him where I could get bottled water, he showed me the store across the street and offered to come with me. The room was very clean and the pool on the rooftop was great too!

Great location. Rooms are clean and big. Rooftop pool is great place to relax. There is a grocery store below hotel and it the best. Grocery store has hot food and tons of breads and pastries. Hotel is one street from 5th ave. Staff was friendly. Will be come back.

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.

Stayed 3 nights. It is about 10-15 minutes by taxi from the city center. The reasonable price as of May 2019 is 200Bs. When you visit, 300Bs was taken, so please be careful if you have a suitcase. There are not so many restaurants, but the food offered seems to change daily. Dinner can be enjoyed at restaurants that require a bit formal reservation, buffet style restaurants, and teppanyaki restaurants that are limited to the day of the week. There was also a restaurant where you can eat snacks. We did not use room service, but it seemed to be so. All the dishes we ate in the hotel were delicious. During the GW period I visited, a large amount of algae was generated and I could not enter the sea, but the sand was white and very beautiful. I think there are two large pools, a children's pool, and a bath-like pool. Many of the staff are friendly and I think I was able to speak almost in English. The staff of the lobby travel agent was not that kind. Because there was bath in room and view was good, we were able to spend comfortably. It is hotel where we want to stay at again.

The hotel is in the large park of Kaman Beach. There are many luxury hotels around. There are many golf courses. The hotel is a holiday nature and there are many recreational items. Please don't compare with the city business hotel. The balcony has bird droppings and the room has spiders. Normal, because the hotel is covered by the jungle, there are many flora and fauna, the breakfast is good, dinner is better, there are many restaurants and pools, the beach and sea are medium!

Amazing Exceptional location, the staff is very pleasant and smiling. The meals are of remarkable quality!

We have been travelling since 1996 several times a year and stay in condos/apartments and have never experienced a situation like this or a host who is manipulative and deceitful.      We initially booked for 3 months but left the unit after one month (only because the full month was paid in advance). The unit we received was not what was promised.  We were mislead and decieved. I specifically asked for a ONE BEDROOM, not a studio.  I wake up early and my take afternoon naps, my husband does not. I was promised a fully equipped kitchen;  it was not fully equipped; it has one pot, one frying pan, barely any cooking utensils etc.; no oven…  I had to spend $400 on a toaster oven, cooking utensils, strainer, dish towels, small pot etc.  I was promised a Sofa in the small living area. We had one very uncomfortable chair. I asked for a sofa on 3 seperate occasions.  When we moved out at the end of the month, there still was no sofa. I was promised an outdoor grill; David finally put one in the roof top terrace two weeks after we moved in.  However, it is an old used one, that has no handle and no utensils to use to open it or cook with, no oven mittens, nada.  Completely useless.   We were told there is no construction.  There is a building under construction directly across the street, not really a big deal for us but thought I would share. I brought these concerns up with David.  A couple of days later, when we discussed them again with David, his response was “I wish you could just be”.  In addition, to the above, The shower is cold and has zero water pressure that I couldn't even get sand off me without scrubbing; The fridge is broken, it froze my fruits and vegetables; My husband had to kill a massive cockroach right on the kitchen counter, GROSS!!! We are not complainers, far from.  In fact this is the first negative review I've ever felt the need to write. I hate to be in this situation.  In fact, we wouldn’t complain and just bite the bullet if we were only staying a week.  The apartment simply isn’t suitable for long term rentals.  And I really don't appreciate being deceived. When we discussed the situation with the host  David, we told him that we wanted to stay the full month and would be leaving on February 3rd.  David asked if it was possible for us to leave on February 1st to allow him the opportunity to “rent it for the full month of February”.  We agreed to help him out.   David specifically said that we wouldn’t be charged any further amount and that in fact, we would likely receive a small refund.   Then he altered our reservation from monthly to daily, and wanted to charge us another $700! The nerve and more deceiving.     We refused to pay!  I NEVER would have booked this unit for 3 months, had David been honest before booking.  I am appalled by the entire circumstance and really wish that people could be honest! 

-when you advertise parking in the facilities means you have a proper parking. What they had was a street parking and unless you find that single spot outside the hotel, which it’s covered by the camera, then your car isn’t safe. -The location was not walking distance to downtown with shops and restaurants so unless you have a car be prepared to walk 3-4kms. -On the check in we were asked to give our credit card details in case of any damage. Although states that you need a Credit Card, there was no guarantee of not charging you anything later as it was nowhere written in a paper or anything. You just have to give your card number and details. -On first afternoon I explained to the lady that our room is extremely noisy and we need to rest as recovering from illness and she just waived her head with irony and no solution. Eventually we were offered another room, on the same floor, so same noise, for 500MX extra. Her attitude was unacceptable. -The bed in our room was broken. It was leaning on the side and made it very uncomfortable to sleep or even sit down. -On booking I received 8 emails!!! And 2 WhatsApp messages stating to reply to the message in case we need something. When I messaged them saying we have not been able to sleep till 1am due to noise and we were waking up at 5:3am, nobody reply, nor even bothered to open the messages. -the neighbour feels very unsafe and dodgy.