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Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

My husband and I haven’t gotten away in a few years and for the first time back out of the country I have to say the palm was a great experience . The front desk were very kind, Sandra Lopez gave us food spots and other fun actitives . We spoke about the culture and just a bunch of other stuff if I had to choose to visit again off the strength of her, I’d def pick the palm again . Our bartenders godofredo the security voile and moises, conie, emanual, when I tell you the whole team were just a great add in to playa del Carmen . I can’t wait to visit again and have the best hospitality in the area ! I hope to see them all again soon ! Thanks for a great time

My friend gave me the famous Xcaret Water Park. The hotel prices on Christmas are ridiculously expensive, especially the hotels under Xcaret. So this time, apart from staying in this Xcaret Mexico (hereinafter referred to as X), the other one is not very popular with Chinese tourists. Many Iberostar Quetzal (hereinafter referred to as Q). The price of Hotel Q is less than half of that of Hotel X (of course, Hotel X includes tickets to the amusement park, whether it is worth it or not). I recommend Q more than X, which is more popular with Chinese people, has better hardware facilities, and better scenery. environment: Hotel X is a five-star hotel that Chinese people are familiar with. It has large rooms, new facilities, and hardware. The beach is very distinctive, it feels like an Avatar floating mountain. Most of the beach is reef, a short stretch of sand, and the water quality is super good. X is the garden and Q is the jungle. Catering Services: If I only stayed at the X hotel, I might think it was fine, but unfortunately I stayed at the Q hotel. In contrast, Q Hotel has a feeling of being at home, the waiters are more happy and easy-going, the drinks are open for drinking, the buffet is fresh and varied, and there is basically no need to wait for a table. You can eat big lobster and oysters on Christmas Day, without being stingy at all. In contrast, the waiters at Hotel X are all business-like, and they have to wait for a table when there are not many people at the buffet. It looks like a big place, but there are few tricks to eat and drink. I also made an appointment for a Xin Gao Japanese meal. Don't expect too much. My daughter ordered an appetizer of rice, and what was served was a bowl of white rice! I ordered sashimi without wasabi, the waiter said sorry, there is no wasabi today, I will soak ginger slices for you instead of wasabi Activity: It is very convenient to go to the park under Xcaret, every 20 minutes. The hotel has a free drop-off service, you need to make an appointment one day in advance

Staying at Iberostar for the second time, never disappointed! I like their diving shop the most. The arrangement is reasonable, the price is favorable, and there is a 20% discount for advance booking. The restaurant is all-inclusive, brunch is a buffet, and there are many restaurants to choose from for dinner, which requires advance reservation. Suitable for travelers who can travel on their own with good English!

As the Banyan Tree service did not have to say, that is, the charges are expensive, even the expensive is not good for hygiene, the pool villas, the small collapse in the yard can not lie, placed in the corner of the eaves do not say mosquitoes There are many ant bugs and a lot of spider webs. It looks dirty. The colony is also covered with insect secretions and spider webs. The partitions in the room are all gray, which makes people feel uncomfortable. And if it is too far to go to the beach, it is not convenient. It can only be said that this Banyan Tree is relatively backward, not as good as the nearby Viseroy.

The resort was wonderful. Restaurants excellent. Clean many options for swimming and eating . Staff went above and beyond. My only complaint is there are no laundry facilities. All your laundry must be sent out and the cost is prohibitive.

1 star - Please read if you care for your credit history and money. I worked in the travel industry and often travel a few times a year. My fiancé and I upgraded to the “privilege” rooms paying $420USD. Allow me to list the issues 1) The room was not fully stocked and we had to have room service come again to stock the bar 2) Hairdryer did not work 3) The Jaccuzi in the bathtub was leaking and we had Maintenance fix it the next day (I have videos) 4) Upgrading gives you a wine bottle. We didn’t get this until the next day AND no wine glasses 5) Room was dirty and not cleaned properly all the days and basics missing like tissues and etc What was the point of paying this much for an upgrade? The butler didn’t even schedule my ride back from the room to the lobby for check out time although she promised to. Here is when it gets worse!!! KEEP reading please They gave us a sales presentation to become a member with them. 10,000USD. I asked them not to a hard inquiry on my credit and they did. They lied and not no one from the company is responding to me. I emailed them to cancel my agreement and everyone is bouncing me back and forth. The director of sales Roger and the sales representative Ray are scammers. They are not willing to resolve any issue with doing a hard check on my credit or compensation. I want both Roger and Ray to fix my credit with the company and provide compensation for this horrible experience. I will write my experience and reviews everywhere until my issues are resolved.

It is NOT all inclusive and most of the resort smells like sewage! Anything on the beach is most likely you have to pay (the fancy beds, the food) Even the pool by the beach, the same chairs that are free on the beach you need to pay for and reserve at the poor nearby. Marley Coffee..not included, ice cream...not included, the Spa...not included Most of the staff are not aware of the happenings/way things are run on the resort. The guy giving out towels was unaware and surprised that chairs need to be paid and reserved around the pool near the beach. Workers gave the impression the Brasserie restaurant/buffet is reservation only, but when we went there they let us in no problem. Along with the luggage. Rooms are ready by 3pm and if you arrive hours early they will put your luggage away and serve whoever is present/bring them to their rooms before you when you are ready. (Recommend booking a later flight so you arrive after 3) We enjoyed the rooms, and DID have it serviced everyday, my only issue was the bathroom design. The shower design in villas makes it so it will leak out into the hallway. Slit in bathroom/toilet so you can see into. Gross/briny beach that is not really swimmable/deep, along with the pools , they are all about 5ft deep and warm Tips to survive The Fives: 1. DO NOT close the big glass door to your balcony if one of you is not in the room, you WILL be locked out and need to wave down employees to come let you back in. 2. USE interact for buying things if you run out of money, the ATM’s charge you $30 to use. 3. The monkeys will steal your items if they are not secured to you. Be careful when throwing things in trash, in case there is a possum inside. 4. DO NOT brush your teeth/rinse toothbrush with sink water in room, it smells 5. DO NOT eat the lettuce, or you will spend the next few weeks with stomach pain and consistent bathroom visits 6. Save your tip money for when you actually need it!!!...and you will (see following stories) We booked a few excursion via AirTransat/a worker named Dhyada. She was very pleasant and answered our questions...or so we thought. Our first excursion was snorkeling and visiting the Isle De Mujeres. Dhyada mentioned that we need $10 USD for a travel cost. (She failed to mention WHO to give this to) We are not that well versed in travelling, so we gave it to the bus driver and he kept it as a tip. When we arrived at the docks to leave, we didn't have any $, due to the agent saying we only needed it for souvenirs etc. We were bailed out and totally unaware that ”etc” meant EVERYTHING. When we arrived at the island (without any cash/cards whatsoever), we were greeted by the bathroom costing money, anywhere in the shade costing money, water from the bar costing money. Had we known we would have brought some, but we were lead to believe otherwise. We tried to plead with the caravans to take us back we don't want to stay in the blistering sun with no water for 3 hours. But they persisted t

We just got back from an extended family reunion at the Grand Velas, Riviera Maya and can't say enough positive things about it...but will try: - The rooms were fantastic. Super comfortable and big enough to fit families of 5 (assuming one is an infant) - One of our party had mobility issues, which was not an issue at the hotel - The food is unbelievably good for an all inclusive hotel - The service is amazing, all around. The people at the restaurants and pool are working non-stop to serve you. A huge shout out to our personal concierge Jorge who helped our family tremendously and to Osvald from the - Teen club who were amazing - There are a ton of activities to do for all ages - The pool is unbelievable - Make sure you try Piaf Can't wait to go back!

Our family recently stayed for one week at Rosewood Mayakoba. We went for Thanksgiving week and there were lots of festive theme dinners with delicious food and music. The service by the staff was exceptional- some of the best I have ever experienced in all my years of travelling. ( Including reception, concierge, waiters at restaurants, pool and beach attendants). It is an gated community with lush landscaping , lagoons and a beach. The setting is truly magical. Be sure to take the boat ride offered by the hotel that goes through the resort. My grandchildren loved the resort including the bicycles provided to all the guests, the complimentary beach equipment including a sail boat. The 1.5 hour snorkel trip was great too. We ate at all our meals at the hotel and Zapote was our favorite. Look into the meal plan that is not advertised but is reasonably priced. My son and his wife did the community dinner and said it was a highlight. At the beach and pools the staff come around with treats all day long. The snowballs are great too! The suites are fabulous and large with luxurious bedding. Housekeeping cleaned our suite to perfection 2x a day. There is a great spa with a sauna and steam area and a beautiful adult pool at the spa. Rosewood Mayakoba does everything first class! I want to thank our amazing butler- Gerry. He provided us with great service during our stay and had the best attitude. Be sure to download the app- to contact the butler. He will respond immediately. Thank you also to Susana Palacios/ Concierge- for your great communication in planning our trip. Also to Jorge Garcia- Reservations Agent- for being so kind to us. It was a pleasure meeting the Rooms Director- Alberto. Thank you for the beach bags. A resort that is that special does not just happen without the leadership of the General Manager- Daniel Scott and the Resort Manager- Christian. They are always present and very engaging with the guests. I loved talking with both of them. There is a reason Rosewood Mayakoba is rated 5 stars by Forbes Travel Guide. They have also won numerous awards including Travel and Leisure Worlds’ Best. Our whole family enjoyed our week at Mayakoba and look forward to coming back.