Agnesjim
April 5, 2024
After traveling for many years, I have never seen a hotel that does not provide hot water bottles and only provides hot water for a limited time. Hot water is only available during meal times. Frozen water in the restaurant cannot be filled. The staff will warn you that this frozen water can only be consumed in the restaurant. Love to go in a bottle.
I was scared to death by hotel staff when checking in
I was told that I had booked eight rooms. He picked up a stack of papers and counted them one by one in front of me and said that I had booked eight rooms.
I told the clerk I didn't order this way
How can I have eight rooms when I only have four adults? I also showed my email confirmation of occupancy.
But he ignored it and told me that my computer displays like this. I don’t care what you do.
I have never encountered a hotel with such a bad attitude and poor service and the staff is amazing
After that, I went to Trip.com myself, and Trip.com staff helped me deal with it. It took me an hour to check in normally, but they did something wrong. An apology without any remorse makes people angry.
In addition, regarding the Guo 16 Lakes National Park, tickets to the hotel should be available for Extent, but they responded that no, they also told Trip.com staff that there is no such service, which is really annoying.
I have never encountered such unreasonable and poor service attitude from hotel staff.
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