Sightseer05439950958
December 29, 2024
Magnificent property..extremely spacious rooms but atrocious service! Response of staff is tardy, reluctant and poor. In their attempt to cut costs, management has reduced manpower to such an extent, that buffet meals in restaurants are an absolute mayhem and challenge. Staff seems to be under constant pressure and hence they appear irritated and hassled, even in simplest of requests. Housekeeping team as well as Front office reflect this constant feeling of lack of manpower as well as inability to cope with guests. This then takes away from the overall experience. A supposed 5 star property qoth 255 suites and 10 villas, has kinky 2 wheelchairs!! And there is a 30-40 mins wait for wheelchairs, at times.. Property is spread over 85 acres and is huge. For many in our group of 36 people, the distances to everything, became a nuisance and a challenge. Also the property is located in an isolated area with no activity nearby. Might suit people looking for peace and isolation in Goa. Jacuzzi which was listed out as one of the amenities, was kept non functional. No activities for kids, during the day. Overall, will not recommend to anyone