Tropicana Lagoon Apartments

My friend and I recently stayed at Tropicana Resort and we had an absolutely wonderful experience. The lady at front desk and the chef were the most amazing, friendly and helpful people. The chef’s cooking was superb and by the second meal, he used to suggest dishes for us for dinner and they were all great.

On going maintenance is constantly needed due to climate and age of buildings. We had a comfortable stay though. Staff were helpful and provided the few items missing from our room. Only a short walk from a big supermarket and a local produce market.

I loved my time staying at the Tropicana ,the staff were super friendly and very accommodating to our needs, food was fantastic and so peaceful, spent my days by the pool and relaxing in the tranquil garden, will differently return next year, looking forward to seeing the staff that I become so fond of❤️

Get away from stress and town this is a beautiful place, Ideal surrounded by beautiful trees and flowers breakfast, lunch and dinner served on deck near waterfront such a beautiful scenery across lagoon and sunset I loved the place and will come back again. Thank you Tina for your hospitality and your staff willing to help at odd times with a smile

Very mixed feelings about our stay at Tropicana Lagoon 'Resort'. When my husband and I arrived we were disappointed with the initial impression of the room. It was very dated, compared to the glossy photos, which we understand are many years old. There were little faults: uncomfortable & creaky bed. Dusty floors, mould & cracks in the shower tiles. A hole in the bathroom wall, revealing the wire to the light switch. Pollen or dust was blown down onto our clothes & floor in the spare bedroom from the ceiling fan. Wardrobes difficult or impossible to open. Taps in the shower needed to be turned off extremely tightly to stop the water running. But we were there to unwind so we decided to make light of it all and not move rooms, as we were situated with a nice outlook to the pool & lagoon, so we didn't mention anything to the staff. We had a very nice meal on the first night. the second, was very ordinary. Again, we just laughed, and thought ‘oh well, we are not hungry now’ The lagoon & pool were very pleasant. In the first three days, the bedding was pulled up, the dishes washed the towels replaced, only after we asked for fresh ones, as ours were still damp. That was the extend of the room upkeep. It was not swept, the bathroom was not cleaned, the dishes not put away. There was only one key for the room – the management did not even have a spare key. Again, we thought 'they're very cruisy over here, what's the big deal’. We were very unlucky to experience two cyclones in three days on this trip. The 1st one on our second-last booked day at Tropicana. The power went out, there was no running water, all understandable. Staff had lost their homes, and there was devastation all around, so we didn't expect staff to come to work. However for the onsite manager to not be prepared with torches, or bottled water was very disappointing. After pleading with them to obtain something they did return with some candles. To not check on our wellbeing after the first cyclone was disappointing. To sit across from our room & drink kava and chat past 2am was very disappointing. All flights were grounded, we didn't know how long until we could leave Vanuatu, but we knew we did not want to remain at this property. We relocated the next day, on the morning of the second cyclone. We found excellent accommodation in Port Vila, on the bay, for the equivalent of only $20 AUD more per night than Tropicana. The management of the new hotel had water and food for us, they checked on us and had the pool cleaned up the next morning. They also had no power, but cooked for their guests under torchlight. It was in stark contrast to Tropicana. There is no way it should be called a resort, nor should it be a 4 star accommodation. That rating may have been awarded at the time the photos were taken. In 2023 the property should immediately be downgraded to a 3 star at best, and the tariff should reflect the current state and poor value.