Baymont by Wyndham Port Wentworth

The staff here ar the most professional and welcoming. They make you iu feel as though you are family.

We had reserved a double queen room for 3 people, and when we arrived we received a room with a king bed (no couch or anything). He tried to market this as an upgrade! Ha! If we weren't traveling as a group, we would've just left. The staff at checked-in couldn't seem to understand this pretty blaring issue. Our kid slept on the floor. This is not at all what we paid for at.all, and no recource was given. Additionally, many things were broken or in poor condition: internet wasn't working the entire stay, pool was out of order and closed, our bathroom door wouldn't even shut, bar to hang clothes on was cut too short and wouldn't support any weight, mircowave handle in room was broken, thermostat on the wall had no power running to it. A broken window unit was just sitting in the hallway right off the elevator. Seemed like a good amount of code violations just about everywhere you looked: storage/trash in the stairwell, wires hanging down from where exit signs should be. We waited to check out 30mins before standard check out time, and a sign was there to "ring the bell for service." We waited for awhile, but no one showed, and that was our last impression. It was shockingly subpar.

Very clean and friendly staff

Loved staying here! Kind staff, great wifi, great location, clean & well air conditioned. Breakfast was very average- nothing hot except waffles. Overall recommend.

It’s ok not that bad

It was a great hotel people were so friendly

The room we checked into immediately flooded our noses with the smell of mold and mildew/water damage. We were unable to see because there was no electricity to our room at all. We left while waiting for them to turn it on, but when we returned at least 2 hours later, still no power. Thirty more minutes later, they turned it on to reveal the horrors: live & dead roaches, missing safety latch on room door, missing smoke detector, and mold throughout. We checked out because this was unsafe for my children, ages 3 & 5, who are autistic and would not be safe in a room that does not lock properly. They did waive my cancelation fee upon checkout at that time, but the refund they promised my partner will not be coming. They claim there is nothing they can do for me and my family, so please be warned. Do not book with baymomt by windham unless you're prepared for the worst. We also found a bedbug on our luggage as we were loading into the car. I have pictures of all mentioned (bed bug, missing lock, missing smoke detector, and ventilation roaches), except for the mold in the hallway walls/ceiling because I was trying to get my children out of there at that last point. It also smelled like human feces in the lobby as we were trying to run out of there.