Mane Hariharalaya

Can’t describe how much I love this place!! Highly recommend this hotel. The design of the hotel is excellent! The service is excellent as well! All staffs are modest and friendly.

I had a very fun stay.

"We were staying at this hotel for 6 nights for a dream holiday as it looks beautiful and I expect probably is. The hotel were very good at arranging tours via email and keeping in contact with us etc. One week before we left for Cambodia a few days ago we were informed that the hotel was being renovated and closed and we would have to move hotels. Our booking luckily was pay at the property so we hadn't paid. We were upset after two months planning our dream trip there but accepted that these things sometimes happen albeit very last minute. "Herewith, we would like to notify you that your reservation at Mane Hariharalaya has been confirmed correctly. However, we feel sorry to inform you regarding your reservation, in which we have to close our hotel for urgent renovation during that period. In response, we are delighted to apprise you that we have our sister property named Mane Family Vacation, and your reservation moved there. Consequently, you will stay at Mane Family Vacation with the room type Two-Bedroom Home instead of Mane Hariharalaya. Moreover, the benefits you will receive are still the same as you would get at Mane Hariharalaya. Also we would like to offer you one-time one hour each of massage during your stay." The benefits at the hotel were to be; "- Welcome drink and cold towel upon arrival - Daily Breakfast - Daily Afternoon Tea - Daily Round Trip to Town (1 time per day) - Daily Four-set Khmer Lunch (Exclusive drinks) - Daily complimentary seasonal fruit platter from Mane Farm - Complimentary check-in and check-out services (subject to availability)" When we got to the sister hotel we were told we would not receive any of these benefits and the restaurant in a muddy field was now closed completely but we could use an app to get food delivered in or move to a different THIRD hotel! It was disgusting to be treated like this. The management at Mane Hariharilaya when we asked to speak to them on the phone were conveniently unavailable. I believe they are overbooked and full and needed us to leave as we were staying too long but to lie and move you to a muddy hotel with no facilities is something I have never experienced in 30 years of travelling the world. I have never wished to leave bad feedback and haven't before but it's a warning about the hotel which I am sure is probably nice and was why we waste to stay here. As travellers reading reviews you have to go through what is positive and negative and make decisions based on fact and gut. This is simply to make you aware that this particular hotel let us down very badly at the last minute and have not addressed our concerns. It's not written out of bitterness and we have not lost anything financially fortunately but just as a warning. We are VERY happy in our new hotel and will enjoy this beautiful country and people."