Guest User
January 25, 2024
There was a man and a woman at the front desk. When I checked in, the female service directly told me that I would have to pay extra for bringing a child. After I argued with her and checked the system, I found out that there was no need to pay extra for one more person! (Because I checked the room specifically when I booked it, it was originally a 4-person room, and the price was the same for up to 4 people)
The female service was always arrogant, but fortunately the male service was more flexible, kept smoothing things over, and enthusiastically told me how to get to the room! We were given room 107, and we had to walk through the entire corridor, which seemed to be intentional! (There were not many people in the hotel that night)
After checking out the next day, I immediately found that the charging cable and charger converter were missing at the hotel. I immediately contacted Ctrip and confirmed that the items had been found! But when we asked the hotel to send it to the designated address, various problems arose. 1. I had to fill out an Italian online registration (I have to learn the language again?) 2. I was asked to provide evidence to prove that the items were mine! (I confirmed it on the day I left!) 3. Almost ten days have passed and there is still no progress!
Therefore, the service is definitely bad! Everyone should think carefully before deciding whether to book it!
Original TextTranslation provided by Google