Hotels Near La Peñita in Puerto Del Carmen

This is our second stay here, came last January and although there has been improvements, not in all areas and cleaning standards have dropped. Firstly the good bits: Pool area and pool bar are beautiful, spacious and clean having recently been refurbished. Staff are very friendly and helpful. Communal areas clean and fresh. Location perfect. The not so good bits: We were allocated a room with disabled facilities firstly , which on the face of it seemed roomy and bright, however the shower/ wet room flooded on the first night, all into room and corridor, the lovely reception lady was helpful with towels to mop up, but the problem was lack of cleaning the plug hole was full of black hair which I had to remove in order to solve the problem.The room had no table or chairs no where to sit and have a drink or snack, no towel rail to air towels, a light in the bathroom on a sensor that went in and stayed on forever it seems. The next morning we moved rooms and the drains smelled, the plug in the bath didn’t drain away and was rusty, the hand rail on the wall was rusty, the shower curtain had seen better days and towels were threadbare. The room was cleaned once which we knew but it was a quick clean as the floor was still dusty and one of the bedsheets had a hole in it.The lampshades above the bed had an inch of dust on them I never felt clean at all , such a shame as the pool area and the rest are good .I know it’s 2 star but needs some attention and upkeep.

We took a holiday away to a favourited location of ours, Lanzarote and decided to stay at the AEQUORA suites as it looked professional and relaxing enough to get away from stress. However little did we know a stress free holiday was going to become more stressful. One night as we were coming back from a walk towards the sea front, my mother used one of the ”disabled friendly” access ramps. She fell backwards on property of the hotel and has now become even more disabled with issues to walk and pelvis problems. She got an MRI at our local hospital yesterday and has confirmed that she has dislodged discs in her spine with nerve issues due to the fall, on a ramp that was supposed to be disable friendly. We spoke to one of the management who was lovely, but tried to blame the local Lanzarote council for the ramp and the fall. However the fall happened on the grounds and they're not willing to take responsibility for the incident. We were told to go to the hospital in Lanzarote but my mother declined as she has spent so much time in hospital recently and wanted a break. Not only did the fall happen once, but TWICE!!! Can't really label this hotel being disabled friendly if all it does is make the disabled, more disabled. Another problem we encountered was discrimination from the staff at AEQUORA, this doesn't apply to everyone but specifically the female assistant manager. With my mother being bound to a wheelchair for long distance and a walking stick for short distance because she has walking issues, we wanted to sit at a double table made for four, but only three of us were attending that table. We needed a bigger table and a quieter walk way so my mother doesn't get knocked and has a fall (Common occurrence here). However we were approached by a rude assistant manager who started saying how we weren't allowed to sit here and had to sit at a small 2 person table for 3 in a area with a lot of footfall, a tripping hazard for my mother and even my elderly grandfather. Me and my grandfather tried to explain to her that we needed to sit at a four person table (even though there is 3 of us) due to my mothers disability, which she rudely ignored and started putting her finger in me and my grandfathers face then ignored us and started talking down to my mother. For which my mother couldn't stick up for herself due to not having a voice at the minute due to medical reasons. I couldn't believe my eyes after the amount we have paid to come here, and the labels this hotel establishes itself with. After both these incidents we spoke our concerns to the Guest experience manager who was incredible. He gave us a table for 4 for us 3, and had a technician to come repair my mothers wheelchair temporarily which has now fully fallen apart due to the falls which occurred on site at the AEQUORA suites. I think this hotel is great for kids and families as long as there is no disabilities. Which is quite disappointing to see as you would think most places would be no

The rooms to the front do have a balcony overlooking the sea, the rooms to the other side of the building have a Juliet balcony overlooking the mountains and the city, which personally, I felt was the poorest capital city I have visited in Spain. The rooms in the middle don't even have a Juliet balcony! I wasn't in them but they surely get all the noise carried out through the inner courtyard, the people on the corridors, talking guests, suitcases carried... The rooms per se are fine, spacious and clean. If you are having to find a hotel in the capital, then this is perfect, otherwise, look a better accommodation place. The breakfast is alright... the coffee is poor quality. There is no pool, but the beach right opposite is great. the wifi is fine to be fair, maybe a bit shaky in the evening when all guests are using it. Out of the staff members, Alex (reception) is the best and the guys at the breakfast bar; but others are not committed to provide a good service to the guests (avoid the reception manager at all costs, she has some attitude issues, especially for this type of business). The worst part of being a city hotel is the location of the garage, which is nearby... but logistically, it's a nightmare.

Great Location. The local bus No 22 stops right outside the airport. 1.4 euros to the bus terminal at the end of the beach, 10 minute journey, every 20 minutes. Its then only a 5 minute walk along the beach to the hotel. Refurbished hotel with a good selection at breakfast. Swimming pool on roof with a bar that serves great food. The barman, Pepe was fantastic.

Just returned from a week long stay All inclusive. We came last year and this year brought more people, we were a group of 11 including 2 young children. I would say we had the same experience pretty much to the year before, I don't think the hotel has changed too much. Check-in was a bit all over the place, it seemed as they had selected who was staying in each room out of our group which made the process a little bit longer but it wasn't anything drastic. The rooms were great as always, no issues at all. The restaurant was clean, and great staff who would always interact with the young children. After the first day, they would always have a table ready to fit all 11 of us on and have a high chair near by. The pools were nice and warm and clean (we only used the kids pool and the warm one). We didn't ever find any issues with getting sunbeds, for 11 of us we'd usually get about 8 and manage to get them all together. We didn't tend to watch the entertainment so can't comment on that unfortunately. For some improvements: - As a fussy eater, I didn't find much food that I could eat, I do think the food wasn't as good as last year. The food was occasionally cold. Everyone else however tended to get a good plate each night, with their being less variety on certain occasions - Food wasn't always correctly labelled. I'm vegetarian and had a few occasions where food was labelled wrong and I almost ate meat. - One member of our group got ill off what we think could have been the chicken. - The lifeguard seemed to never be around. And when they were, it took other people coming over to tell him things that were happening before he acted on it. On one occasions a group of people were throwing stones into the pool and it took a guest to go and tell him before he went to stop it. - Females can wear open toed shoes at night but males can't. Saw many men get turned away at night for their footwear. It seems quite sexist. - The turtles! Please bring them back, our 4 year had been so excited about seeing turtles in the hotel and then was left disappointed. We did find out this was due to costs but it was one of our favourite aspects the year before.