Servatur Terrazamar Sun Suite

Centrally located near shops and dining options. Great pool area, bar, and Wi-Fi. High cleanliness standards maintained. Exceptionally friendly and helpful staff.

Here for the first time at hotel Terrazamar & Sunsuites in Gran Canaria. The hotel, like most of them here, backs up onto the side of the small valley where the resort is situated, however all throughout the resort,you will find strategically placed lifts and escalators so getting around is easy and,most important, non energetic! The hotel is well appointed with a shop,bakery and small cafe in the lobby and couple of lift rides sees you in the resort proper. The rooms are spacious and include a small kitchen, bedroom and good sized bathroom with a nice living room space to relax.I would recommend the Terrazamar and Sunsuites for any stay here in Puerto Rico and just to emphasise the fact my wife and I have already booked for next year.

We have stayed at the sun suite several times in the past but for a change wanted to try the Royal levels, For anyone that hasn't been to this hotel before the main selling point is the huge balconies which you could have a 5 a side football game on, The rooms are nothing special & too be honest with everyone hyping this hotel up on social media its starting to get a little to expensive for what it supplies, In the past we have booked in June & it cost us just over £600, In September about £850, Earlier this year we looked at booking for November & they wanted just shy of £4,000 yip that's not a typo almost £4k for a 3 star room with rubbish aircon & you still have flights & spending money so a cheap holiday its not at about £7k, We are going to Dom Rep for 2 weeks next year all inclusive in a 5 star hotel for less than £4k, Anyway back to the review, The royal levels are right at the top of this hotel complex with the Sun suites being across the road & down 3 flights in a lift, A walk along to another lift to go another 8 flights down & a walk along to get to the reception then if you are going into the centre its across a road into another lift & down 6 flights to get to the gate to take you out to the street, We are not put off with the walk as it gets our steps up & we would have been happy with this if it wasn't for the fact the Royal suites are nothing special, When we arrived the aircon was blowing warm air, I tried to call reception using the phone in the room but it wasn't working so i went down & reported it to the lady on reception 11 levels down as there is no reception in the Royal levels & she said she would get it fixed that night, We went out to meet another couple who we were on holiday with who were staying in the Terrazamar on level 5 & their aircon was the same as ours in fact we spoke to several other family's who said the same about their aircon, Nothing was done about our aircon that night so the next day again down 11 levels to the reception to be told by the same lady that she would get it fixed, When we went back to the room after a hard days sunbathing the aircon had been switched down from 18c to 16c ( we couldn't do this as we didn't get a remote & we were told they didn't have one for that room but we did have a remote for the tv that didn't work ? ) anyway the aircon was still blowing out warm air, I bought a wall thermometer & put it in the room & it was showing 28c & it wasn't lying it was roasting in the room, Another trip down 11 levels to the reception to inform a gentleman who was on the desk that we had tried our best to bare with them but we would need a room change, He told us that it wouldn't be possible that day but to come back the next day & he would sort it for us, We went back to our room & 10 minutes later a handyman turned up to look at the aircon, He opened the front of the unit tapped it with a screwdriver a couple of times & left with a one word sentence LISTEN ? not sure what we were supposed to