Guest User
September 30, 2023
The hotel experience was very bad (as evidenced by the pictures below). The front desk and supervisor were suspected of discriminating against Chinese people. Although the hotel had many rooms, they gave us a room very far away. Moreover, the showers and faucets were all broken, and there was no hair dryer. The hotel didn't come to clean it until 5pm. We called and went to the front desk twice to negotiate. It took more than an hour before someone came to repair it. The front desk attitude was very cold. He is arrogant and rude, and has never said a word of apology (even lied and said that my husband had been drinking. The hotel negotiated and dealt with the problem at 7-8 o'clock, and my husband had dinner and drinks from 10 o'clock. What is the necessary connection with the hotel service? ), the front desk even handed me a hair dryer when I went to negotiate. We spent the same money, but did not enjoy fair and good service. This made me very disappointed with this chain hotel. Chinese people must avoid this pitfall.
Original TextTranslation provided by Google