Kempinski Hotel Soma Bay

Kempinski White Glove Services; Our top priority is to ensure your well being; safety and comfort and make you feel confident about making a travel promise and exploring this wonderful world again. This initiative influences your guest journey throughout your entire stay; with a primary focus on the following areas; While performing their duties employees wear white gloves when welcoming you to our hotels; restaurants; and bars. Sanitising stations are available in all public areas of our hotels. Masks covering the nose and mouth are available in all rooms and suites for you and your loved ones; and will be worn by our employees. Enhanced cleaning and disinfection procedures have been implemented in guest rooms; lifts; public areas; and back of house areas. Keeping a Distance Without Being Far Away; we ensure that a distance of 1.5 to 2 metres is respected by both guests and employees. Arrive in Style; Refreshing towels; hand sanitiser; and face masks come as standard. A luggage cleaning and disinfection service are offered upon arrival before your suitcases are delivered to your room. A Warm Welcome; When arriving at a hotel you will find an easily accessible sanitising station at the entrance. Our receptionists and iconic Ladies in Red look forward to welcoming you; and guiding you through an adjusted check in procedure. Do Not Enter My Room; At check in you will be offered the possibility of choosing the new *Do Not Enter My* Room option which means that while all services remain available our employees will not enter your room during your stay until you express a wish to have your room serviced. Room service deliveries; luggage assistance; and other services will take place in front of your room. Rooms and Amenities; The cleaning of our flawless rooms and suites and the sanitisation of our beds meet the highest possible hygiene standards. To enhance your confidence during your stay.