Guest User
October 7, 2024
The room and hotel itself is fine, what you would expect from a premier inn, but upon arrival after a flight at midnight, the receptionist said there was £23 outstanding to be paid for the room which made no sense as I had fully paid for the room when I booked it online. She couldn’t explain what the outstanding balance was for and she was not willing to give us our room keycard without paying the balance which we found horrific, all she said to do was complain to premier inn via email which I have done and still awaiting a response from them. Our room wasn’t completely clean beneath the bed either which usually wouldn’t have bothered us as it’s just a bed for a night but since I was already annoyed this annoyed me more