AC Hotel Raleigh Downtown

Great stay!! I would recommend this hotel. It was a bit more $$ than others but I feel it was worth it. We arrived in the morning well before check in and our room was ready! It was so nice after having a super early morning flight to arrive to a clean room on a high floor with a great view. Shout to Adonis for a smooth check in process!! Room was large, updated and well appointed. A nice touch is they provide you with two mini bottles of water and a cozy bathrobe. Waterfall shower head has great water pressure. The entire staff were so accommodating and made some great recommendations on places to eat. Tiffany was our girl!! Took care of us and we appreciate her and all the night staff. There are a few restaurants within walking distance and a great place to grab a beer at “State of Beer”. We were in town for Galaxycon and we had hoped to get a hotel closer to the Convention Center but it is only a 16-17 minute walk and the area is very safe. The only things I would point out are: 1. Train tracks right near hotel and train went by at 3:00 am blaring the horn 2. There is a fun bar right next door with outdoor seating. It gets very loud at night. We were lucky our room faced the other side of the hotel but we did hear other guest complaining about the noise. The hotel did provide ear plugs which was nice. 3. No swimming pool. I guess I should have checked that when I made the reservation. Nowadays I just assume a hotel at this

Expensive, but far from luxury The property is cramped. No room to leave the car while checking in. Signs out front indicate all street parking is for Uber/Lyft. It feels like the building was designed and built in a rush with lower materials and quality control. Bathroom sink had low water pressure. Bathroom door would not close. Toilet ran constantly until you get out of bed and jiggle button. Windows are thin and road noise is disturbing. Sprinkler/smoke detector strobe light is right above bed and flickers randomly all night. Parking deck is weird and has random plastic humps everywhere that you will trip on. Mattress was mediocre at best. For this price tag I would expect much better.

Very nice hotel, I would stay again

I will never stay at this hotel again. In the midst of Hurricane Helene aftermath, I had a reservation I needed to cancel, as I am unable to travel - have no power, water etc. Their policy is a 48 hour cancelation window. I called 36 hours in advance to cancel and they said they would still charge my card. The manager finally acquiesced but then hung up on me. How’s that for customer service.

Stayed one night on the way to the big Marriott City Center. Easy parking on site in garage. Beautiful new hotel just 9 months old). Room was larger than expected and the furnishings are comfortable and mint. The neighborhood was safe with many bars and restaurants nearby. We had dinner in the rooftop restaurant, The Willard. Very satisfactory all the way around. Recommended.