Hotels Near Kiwanas Bicentennial Air Park in Renton

I don't know where to even begin. We used to stay here when it was a Towneplace Suites, and it was great. Not anymore! I called in advance (after reserving online) to confirm they still did Park n Fly. The guy on the phone sounded like he just woke up and was only the janitor. No manners, one-word answers, and no information offered. When we checked in, they set us up for parking, but never mentioned any charge (there never used to be). We also asked for a shuttle to SEA at 6:00 the next morning, and he made a note of that. The room was nice enough but not clean. Debris on the floor, something sticky on one of the towels, dried-up food on the glassware. The next morning they had no record of our shuttle request. Fortunately they were able to make a special trip and take us. We were told we would get a copy of our room bill via email, which never came. After requesting one and finally getting it, I saw they charged us $10 for parking. I'm not even going to bother questioning it. We will never return. One last thing. When I gave them negative feedback on their guest survey, the manager emailed me saying she would like to speak to me personally, and asked when would be a good time. I replied with a few options. Never heard back.

Good service, warm reception

the main reason i’m writing this review is to help others be aware. i had a one night stay here. when i checked in, there was $154 authorized on my account, and also $75 for incidentals. which is fine. when i checked out of the room the next day, an additional $217 was authorized on my account. so that adds up to over $400 frozen on my account for a 1 night stay? i was so confused and wondered if that was really necessary? i called the hotel and spoke to someone who couldn’t help or give any answers. on their end, they only see $154 charged on my account. they cannot see the additional funds frozen on my account. i do not understand why more money was frozen once i checked out. i called my bank and they said i have to wait a little longer for the pending charges to fall off. this is a complete inconvenience to me, and i would have never stayed here if i knew over $400 would be frozen on my account for a 1 night stay. no other hotel has done this to me. no other place does this. there is no explanation for this. there is nothing to justify this. my biggest regret of the month is choosing to stay at a hotel that has frozen over $400 on my account for a 1 night stay. it’s wrong. so, so wrong. i don’t want a fake response from the owner either. it’s not going to help anything. unless you’re going to compensate me for the inconvenience, please don’t waste your time responding.

Maybe one of the hotels that offer room services during your stay - so many just don’t do it anymore even though we are paying so much more - plus breakfast is awsome with good quality of food - except for frozen strawberries and pineapple - why? Make no sense - but overall berry satisfy with their services

Nice and comfortable airport hotel. Location is tremendous, as it’s near to SEA airport, with lots of food venues around. A complimentary airport shuttle is available. The shuttle departs every thirty minutes to the airport, at :00 and :30. Exceptionally kind and helpful staff at the hotel, however, one specific shuttle driver was extremely rude and unbothered. I did not catch his name. Didn’t bother helping me with my suitcases and at the airport didn’t bother taking out my suitcases either. Also the shuttle departed full, so some passengers had to stand. Rooms were very clean, but a bit outdated. Since the hotel is big, there are two fitness facilities available, very convenient. I had a 1 bed queen room with a balcony, which is a nice touch. I would stay again, if staying near SEA airport.

The room is clean and the service is good, however, they are still hiding behind the ”we cant service your room because of Covid” excuse. Which is now an old record especially as many hotels have got back to full service. The thing which really lit me up was after a 4 day stay for $570, ”It is against company policy to call a taxi for the airport” however they will give you a number, which my UK cell was having problems to connect with. I asked if I could use the desk phone and make the call myself, ”no we cant do that either”. I had to call a colleague who I knew had a US cell as well at UK to call me a taxi. VERY DISAPPOINTING END TO THE TRIP.

I have to note that I have stayed in so many hotels relocating from the East Coast to the West Coast, and I’ve been very surprised at certain hotel chains. This hotel was a delight!! I’ve worked in customer service for years, and I was always told that you be able to know who the manager is just by their leadership skills; I knew immediately that Raj was the General Manager. His professionalism, accuracy, and customer service skills were impeccable; by far the best I’ve seen and I’ve stayed at 25 different hotels during this journey. The hotel itself is also wonderful, which reflects on management also. Every front desk employee was excellent, and I appreciate some humor, and got some from a young lady. The rooms are immaculate, and very spacious; there are a lot of places to meet all your needs in terms of toiletries, wine, and many other things. You can ask the front desk so many questions and not only will they give you the answers, but they will make sure you understand where you are going. The entire team was dressed perfectly, something I’ve noticed has been lacking in other hotels. I think it’s also in the perfect location, because your right outside of Seattle, but not in the middle of all the chaos so you have a great deal peace, but can get to the city in 15 minutes approximately, This has been my favorite hotel that we have stayed at since bouncing around the Seattle area. I applaud Raj, and all management as well as the front desk agents, you truly are all wonderful, and I felt at home but better bc the hotel is just wonderful in all respects. Thank you North Gate for restoring my faith in hotels again.

I had to travel during the COVID restrictions. (It was an emergency) I was very nervous about what the check in would be like and how the room would be cleaned. On my arrival, the front desk was set up with a 12 foot social distance toy truck system. It was very ingenious toy truck and a ramp to take the cards to and from each person. The only card I sent up was my license and next to the truck ramp were wipes and hand jell so when I received my room card I could clean those too. The elevators had signs asking for only 2 passengers per ride and to keep socially distanced with masks. My room was so clean and remotes were wrapped in a paper stating they had been cleaned. When I had to return again a month later they had stickers on the door jam sealing the door stating they had been cleaned. The free breakfast was still served in a to go form. Individual bags had pastries and bagels and coffee in to go cups. I was extremely impressed with the care they took to make sure everything was clean and safe in our current situation. I stayed in a King bedroom suite. It was very spacious and the price was amazing. The kitchen was well equipped with everything needed to make a meal. We stayed in the same type of room our second trip and had our dog. There is a large open field about a block away that is used for dog training and was a great place to play with our dog and let her run. Anything you need is less than a mile away. Groceries, Costco, Target and a beautiful state park on the lake with swimming, play equipment and a boat launch. Not to mention the historical down town of Issaquah that is working on interesting ways to open all their restraints. I’m booking my 3rd stay, and hopefully last for a while but I will always make this my go to place.

I’ve stayed at this hotel whenever I’m in Bellevue, WA for well over thirty years. My earliest memories of this property were as a Red Lion Hotel. Then it became a Double Tree and finally, on its deathbed , it’s a Hilton. How the mighty have fallen… Not withstanding the property, which I’ll get into, I will say that the staff are generally kind and helpful. So this review is not to diminish their efforts. However hard they work, the reality is this property is beyond salvage and should be torn down and a new property should be built in its place. The bedrooms are grossly outdated, and when you look behind the doors, or in between the furniture, you’ll see how old this hotel is. While it’s sizeable in space and scope, the elevators are tragically slow, with two-of-four being out of commission when we stayed there recently. Sadly, the water pressure is so low it takes forever to wash and rinse. Our keycard failed three separate times, requiring a long walk and painful elevator ride back to the main desk where the staff reset the keycard. The pool is functioning, but there were never enough chairs and loungers. Add to this there were never enough fresh towels and you’re getting the taste of mediocrity this hotel delivers. One absolutely disgusting site is the swamp that lies just beside the pool (down the concrete foundation about twenty feet). I have no idea who thinks this is aesthetically pleasing, but it’s not. It’s home to a few ducks who clearly have poor taste in accommodations, as did we. This poolside unattraction is downright ugly. One thing I was interested to see were several staff members not wearing any type of formal Hilton uniforms. The breakfast buffet chef was literally dressed in Carharts with a t-shirt, work boots and a ball cap on. And one of the maintenance staff looked like he just walked in off the street. Management must have been on vacation at another property. Finally, the outside of the building, including the massive sloping glass facade, clearly hasn’t been washed in decades. And worse, yet, the parking area is filthy to say the least. Food containers, candy wrappers, cigarette butts and hygiene products lay a strewn for days with no effort to maintain a modest effort in appearance. This was the last time we will stay at this hotel. If you want to save yourself frustration and disappointment, I encourage you to stay at the new Marriott up the street. Literally blocks away, it’s a cleaner, nicer bet.

You know the old story. If a deal seems too good - watch out. The price of a room at this motel was very competitive considering its 4 star rating. So I went for it. The room was very clean and the bed was comfortable. I guess those are the important aspects of a one-night stay. If you can overlook the dangerously worn out bathroom light switch, the almost impossible to use bath tub faucet valve, the very loose toilet seat and the loose as a goose vanity faucet the room was a good value. Besides all that the building itself is old and not in good repair. For example, we used the stairs and the coving was either falling off or missing. Hey the TV worked great.