agcosta81
April 24, 2024
WORST HOTEL IN RIBEIRÃO PRETO! We paid DEARLY and VERY DEARLY to have peace and comfort and in return we received accommodation on a filthy and noisy construction site! The worst experience I've had in a hotel in my entire life! We stayed at the hotel for two days having paid for a superior room WITH SOUND INSULATION. We did not observe any extraordinary event during the night, but before eight o'clock in the morning, we were awakened by an infernal noise of saws, talking and hammering coming from the room opposite ours. I opened the bedroom door and, just like that, a construction site set up in the fifth floor corridor overnight! A filth filled the hallway, which was just dust, and the noise, coming from the room under construction in question, took over the entire place. When reporting this event to the manager, he shrugged his shoulders in an attitude of pure disregard, merely mentioning that he would see what was happening. When I asked him why the floor was not isolated to carry out work - if it was urgent - he continued with the same arrogant attitude and shrugged off my question. We spent the day out and, when we returned, no one from the hotel came to us to explain what had happened. The following morning (a Saturday) we were woken up before eight in the morning again by the noise of the work that had been resumed. This time, the manager was not located and the receptionist had to call the maintenance person to "check the problem". We checked out shortly after and, to our displeasure, surprise and indignation, NOTHING WAS RESOLVED. No apology, no position from management, no action to change rooms, ABSOLUTELY NOTHING was done. The manager of this establishment is an arrogant, arrogant amateur, with abysmal incompetence and complete and unforgivable ignorance when it comes to dealing with customers! I have never experienced such neglect and embarrassment anywhere I have stayed! I'm still waiting for a retraction and a formal apology from this little hotel that doesn't even deserve half a star for its construction site!
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