When I came to this hotel, we had daily breakfast and the hotel provided snacks and red wine once a day. On the first day I entered the hotel, I went to the lobby to eat at 7:00 pm. There was a Hong Kong man named JOE at the front desk of the bar. He could speak Chinese because I do not speak English. Well, I use a translator to translate the menu. The restaurant is dimly lit and the translator is small, so I can't see it clearly, so I asked him what kind of dish it is. , I said I understand, but you can't ask me? My eyes kept staring at me, I said my eyes were a little flowery, he kept laughing and said it had nothing to do with him, so he laughed out loud at the bar, very insulting, mad at me, and then said, what you just ordered is Noodles You Chinese can't eat spaghetti noodles. After talking for a long time, I ordered red wine and he asked me if you can drink red wine? He also questioned my order, I said it was free, he immediately asked another waiter to confirm in front of me if I was eating for free, and after confirming loudly, he said that you can go to eat and then you will have to pay, he said I always discriminated against Chinese people, and I kept saying Chinese Chinese..., but when I turned back to talking to foreigners, my face was full of smiles, so I went out to the duty manager to complain, and the solution was to upgrade me to a room, I asked him to apologize, He didn't apologize, saying that they have human rights here, so I wrote another complaint letter to the general manager. I didn't want much, I just needed an apology. Is this too much? It’s been almost two weeks and I still haven’t received a reply. I was going to stay for 13 days and I checked out early after 3 days. Because of racial discrimination and not being taken seriously, I will continue to go to their headquarters to file a complaint. (Hong Kong has returned, I know some People in Hong Kong can't accept it, I really can't think of such a thing in a five-star hotel), I won't stay at the Sheraton Hotel, the hotel restaurant service is so racially discriminatory
In addition: there is no problem with the work at the front desk and the service of the bellman. The air conditioner in the room is very loud. If the air conditioner is not turned on, the room will be quieter. I forgot a new hair dryer in the drawer, and the hotel didn't call me to say that I had forgotten it. This time in Canada, this hotel was really unhappy, especially unhappy, and I won't come to stay in the future.
Excellent
23 Reviews