Richmond Hotels with Parking

Location is very convenient, has a few malls close by. Washroom has a stinky smell everyday. They are not very clean. Some used glasses/ cups outside another room's door was still there for 2 days. Receptionists at night time don't even speak proper English so it's not very professional. But for convenience its fine.

Easy comfortable wonderful service best location for traveling I always stay when I am travelling via Yvr only complaint no full length mirror in room can’t fault this hotel.

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

i enjoyed the hotel resort..Conveniently located in Richmond...Easily accessible to everything. Preferable to have a car. Sky train was avail , but we had our own vehicle. Resort fees includes the parking which is good compared to other hotels nearby that charges $50/night for parking. I definitely would recommend to stay here. Room sizes are large, good entertainment.

Very bad experience. Overcharged. A few skeptical things happened as follow: 1, I booked the room in mid-Sept for my elderly parents and I pre-paid HKD 3770.65 (equivalent to CAD 670) for their 3 nights stay in October. Non-refundable. After their stay, they were shown a hotel copy of the receipt for CAD 499.76. But I paid CAD 670. 2, When they checked-in one day early and needed one more night, they were charged CAD 218 for a room. After I was informed, I checked Trip.com an available room of the same grade should be CAD 148. My elderly parents were sold under false information.

This is my first to stay here. Overall are excellant. Tje hotel provide shuttle bus to go and return the airport. If you are arrived at mid-night, please keep the taxi recipt (around CAD25), you can get a claim CAD20 from the hotel.

This is a very clean and welcoming hotel! Unfortunately a few amenities were out of service as they are currently renovating (hot tub and bicycles) but everything else was fantastic. They also accommodated an early check in and late check out with zero surcharge. We would definitely stay here again!

We had a very nice pre cruise stay. Airport pickup was prompt (and free) and the hotel is close by. Check in was a breeze, the room was clean and comfortable and the staff was friendly and helpful. And let’s not forget the free Hot breakfast. The bonus was the shuttle to the cruise ship for a small fee. Well worth the convenience.

We encountered a really bad arctic blast and we booked the Hilton on a whim as we felt we couldn't continue up the mountain in the dark. Per the TA norm the photos did not match the actual rooms at all. This hotel is terribly dated and is due for a remodel. The restaurant is mediocre and service not great. Bitterly cold temps outside and the entire main lobby floor was absolutely freezing. All of that said, it was clean & comfortable for what we needed. Got a good night's rest and went on our way the next day. Not worth the hefty price tag though.

The room is very clean, the facilities are complete, and the service attitude is good. Because there was a bit of noise outside the window of the reserved room, we changed the room to a quieter one after communicating, and at the same time, we were charged 10 Canadian dollars less.