Grand Plaza Hotel - Gulf Riyadh Reviews

衞生：非常好 設施：非常好 環境：非常好 服務：非常好

酒店一般吧，有點像商務連鎖酒店

Excellent stay. I arrived very late due to flight delay and as soon as I entered lobby the reception knew my name and had all organised for me. Room was spacious and perfect for what I needed. Rooftop pool was a great touch as well as the gym which was dated but again perfect for my need. Staff were superb from start to finish. WIFI quality was great. Supermarket close enough to walk to. Overall highly recommended if on business in Riyadh.

I recently had an experience with Grand Plaza that was unfortunately VERY unsatisfactory. Due to the fight between Tyson Fury and Oleksandr Usyk being canceled, I no longer needed my booking. I was disappointed to find that the hotel was unwilling to offer a refund or credit for the rescheduled fight in May! While I understand the importance of cancellation policies, I had hoped for some degree of flexibility under the circumstances. All of my friends at different hotels had got at least 50% refund. This experience has cost me over £500 and unfortunately affected my view of the hotel and my likelihood of booking in the future. I believe more accommodating policies during unforeseen events would significantly improve customer satisfaction and loyalty.