SpringHill Suites Roanoke

SpringHill Suites Roanoke Reviews

SpringHill Suites Roanoke

301 Reserve Ave SW, Roanoke, Virginia, 24016View Hotel Details
SpringHill Suites Roanoke
SpringHill Suites RoanokeSpringHill Suites RoanokeSpringHill Suites Roanoke
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1 night

SpringHill Suites Roanoke Guest Reviews

4.3/5
Very Good
65 review
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.3
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Positive reviews(50)
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Negative reviews(4)
Jnnsweet98
Two Queen Suite
Stayed in Dec 2023
Couples
21 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Nice room with two queen beds and a office desk. There is also a pull out couch with another Tv.
Aaron&Amy
King Suite
Stayed in Mar 2022
Other
3 review
5.0/5
Outstanding
Posted on Mar 7, 2022
Very friendly staff. Rooms were very clean, bed was comfortable. Pillows could have been better but not too bad. Housekeeper on Sunday March 6, 2022 was very accommodating and friendly
6/10
Cheryl D
King Suite
Stayed in Feb 2022
Business travelers
1 review
4.2/5
Very Good
Posted on Feb 10, 2022
The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.
Guest User
King Suite
Stayed in Oct 2023
Other
17 review
3.2/5
Posted on Nov 6, 2023
The location of the hotel is acceptable, but the furniture is old and the service is mediocre. The facilities of fast hotels like Marriott are generally crude, especially the bathrooms are small and very inconvenient.
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yushujing1
King Suite
Stayed in Feb 2023
Business travelers
41 review
4.7/5
Amazing
Posted on Feb 27, 2023
The hotel is good, the shower head works well, unlike some American hotels, the shower head is not very good. Suite, large space, microwave, breakfast is very good 👍🏻 I ate the best time in a week when I came out!
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Tiara M
Stayed in Jul 2024
Couples
1.0/5
Posted on Jul 16, 2024
This has been the worst experience I have ever had at a Marriott Property. I was ending a birthday trip with my fiancée traveling 8hours from New Jersey. Checking in at 11pm we got into our room only to find cleaning supplies from housekeeping ON THE SINK! We also noticed a lot of gnats in the bathroom. Being optimistic, we decided to kill them. I took my shoes off to get comfortable on the sofa and there was a dead rodent near the ottoman. As a supervisor at a 403 room property in Atlanta this is unacceptable. We were forced to gather the 7 large suitcase and other small bags and return to the lobby to search for another room in the area which all hotels in the area were completely sold out. My fiancée and I had to call around to almost 10 other Marriott properties for a total of an hour just to have to pay an additional $100 at a TRU by Hilton for a walk in rate at 130am. There was an employee who expressed to us that all she was capable of doing was issuing a refund. UNACCEPTABLE!!! We chose this Roanoke Springhill Suites hoping it would deliver service stated in Marriott’s mission statement. I WILL NEVER STAY AT THIS HOTEL AGAIN.
6/8
Response from Property: Dear 638tiaram, Thank you for taking the time to share your thoughts regarding these issues. We are very sorry about your bad experience! The issues you describe are definitely not characteristic of the high level of service we strike to provide to our valued guests. I sincerely apologize for the gnats in the bathroom and the cleaning cloth that was forgotten on the bathroom sink. I understand how upsetting it must have been for you. However, I do want to emphasize that a dead rodent was not found in the room. Also, it doesn't appear to be a dead rodent showing on the picture you provided to us. We take issues like this very seriously! I have shared your message appropriately within our organization and we will be reaching out to you to further discuss your experience at our hotel. Kind regards, Ari H. AGM
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 14, 2024
We had a wonderful experience during our stay at SpringHill Suites Roanoke. The hotel is situated in a lovely area, and the staff made our visit even better. The lady at the front desk, who worked from 7 am to 7 pm, was incredibly courteous and welcoming. Additionally, the lady managing the breakfast buffet was exceptionally kind and attentive, ensuring we were well taken care of. The breakfast itself was excellent, offering a variety of delicious options. The hotel is well-maintained and very clean. Our two-bed suite was spacious and comfortable, providing ample room to relax. Although we only stayed for one night, we wish we could have stayed longer. We'll definitely return if we're in the area again.
Guest User
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 22, 2024
We stayed a quick one night while road-tripping. Room was spacious and clean. Staff was friendly and they had gluten free options for breakfast! Only area for improvement would be the bed pillows but the bed itself was comfortable. Would definitely stay again.
Guest User
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 21, 2024
Had a wonderful stay - clean hotel, solid breakfast offering, breathtaking mountain views, and phenomenal staff. Ari at the reception really blew us away with his exceptional customer service, as did Mikki during breakfast, both of them really made the stay that much better. Thank you SpringHill Suites Roanoke team for a memorable stay!
j0116
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 21, 2024
We have stayed at this hotel several times and have always found it to be a good experience. The rooms are clean and nicely laid out and furnished. Parking is easy and plentiful. The location is quiet, and there is no excessive noise through the walls. We like being across from River’s Edge Park and the greenway. We found the front desk employees to be helpful and courteous. Breakfast options are plentiful and well laid out with none of those awful congested corners that are found in many hotel breakfast areas. And the seating area is spread out. In addition, this hotel has delicious gluten free options by request. The breakfast area employees were always kind and helpful. The pool is a good size with several lounge chairs. My only wish would have been for a hot tub also!
Bryan Q
Stayed in Feb 2024
Family
1.0/5
Posted on Feb 12, 2024
Stayed at this property while my father was in the ICU at the hospital up the street. We made it clear to multiple people during the week that we were there because of the hospital. AT NO POINT did anyone working there mention a hospital rate that they had. When we asked multiple people at the desk about this we were told we needed the voucher for this rate. We got the voucher but the hotel would not adjust the previous weeks rate to the hospital rate. This is unacceptable. Either you offer the rate of you don’t. Was also told that MO adjustments could be made. This is an outright lie as I have worked in hospitality for decades. ANYTHING can be adjusted. I was utterly disappointed in your staff and their lack of understanding and compassion during an already trying time. DO BETTER!
Response from Property: Dear bryanq251, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message appropriately within our organization. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. We wish speedy recovery to your father! Best regards, Ari H.
Guest User
Stayed in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 22, 2024
We were bringing my daughter back to school at The University of Alabama and coming from Massachusetts in January. After driving almost 12 hours we arrived, and I must say this property was very nice. Very clean pretty room, girl was very nice at check in. we dined out that night and were pleasantly surprised when we came back that there was a bar open. Very nice touch to be able to get a drink, first SpringHill I have been in with a bar. We also stayed again on our way back from Alabama. Again, everything was great. We were trying to decide where to eat when we checked in and saw you had a restaurant open for dinner. We decided to stay and eat there honestly not expecting much. We sat at the bar and had Linda wait on us. Linda was very sweet and so attentive. The food was really good, and the service was top notch. Checked out the next morning after having a great breakfast. You guys are doing a great job. totally loved your property.
Guest User
Stayed in Oct 2023
Couples
4.0/5
Very Good
Posted on Oct 9, 2023
My husband and I thought this was a pretty good stay. We were on a road trip so we stayed between traveling between Shenandoah to the Great Smoky Mountains. The room was great; everything was clean which we appreciated. It is is typical SpringHill if you are familiar with the brand. We did not enjoy the restaurant . The food was great, and our drinks were fine too. The issue was the bartender/server. She was really not welcoming and made us really uncomfortable. As a note, there were a handful of other patrons so steady, not overwhelmed, and we went around 7pm so not late at all. We wanted to get another drink, but based on how she was acting towards us, we decided against it. I really hope she becomes more hospitable towards customers.
Guest User
Stayed in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 4, 2023
I stayed one night in a two bedroom suite shared with a travel buddy on a roadtrip. I think that SpringHill was good value for the money and it was conventient with the free parking and it being close to the city. The room was quite clean and felt well furnished. My bed was comfortable and my buddy did not complaint about his either. The only thing with the room that I did not like was the noisy aircon, however on Auto mode it was ok. The staff was very friendly and helpful and it was very easy to check in and out. Would for sure recommend to stay here.
Guest User
Stayed in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 30, 2023
We had a pleasant stay at the SpringHill Suites by Marriott Roanoke hotel. The lobby area was nice and wide open, providing seats and tables that were shared with the breakfast area; additionally, there was a bar area with high seats/stools and multiple televisions. The staff (front desk receptionists, housekeeping personnel, breakfast servers) were friendly and professional. Our King Suite wasn't large, but it was perfect for two people. The room came with all the normal amenities (iron and ironing board; hair dryer; hangers; mini-refrigerator; K-cup coffee machine), plus there was a divider on the desk that could be closed when the bedroom wanted a little privacy from the sitting room; the bedroom and the sitting room (with desk) each had their own flat-screen television, so that was a first for us (two televisions!). The bathroom sink and shower/bathtub worked well, with a good range of water temperatures. The bed was comfortable. We had no issues with noises from the hallway or from other rooms. The complimentary breakfast was of good quality, and the breakfast area was maintained nicely. The standard fare that was available for the few days that we were here consisted of: scrambled eggs; turkey sausage patty; sausage links; warm biscuits; bite-size poppyseed and blueberry muffins; bagels; bread; cream cheese; grape jelly; orange juice; apple juice; 2% milk; whole milk; nonfat chocolate milk; two belgian waffle-makers; dole tropical fruit cups; hard-boiled eggs; dannon creamy yogurts; bananas; apples and/or oranges; coffee; hot oatmeal plus six toppings (brown sugar, craisins, raisins, coconut, granola, pumpkin seeds); instant Quaker oatmeal cups; Nature Valley chewy granola bar (chocolate chunk flavor). Outdoor parking is available, and there is also a small underground parking garage, too. There is an added layer of security available in the parking garage as you need to use your room card in order to access the elevator, which you can use to go directly to your floor. However, please note that there are not many parking spaces available in the garage, the area is small, and folks with large cars or SUV's may not want to risk maneuvering around and/or parking in such tight spaces. This location is close to the Virginia Tech medical school (walking distance) and to Carilion Roanoke Memorial Hospital (very short drive). There are plenty of convenient shopping options (such as pharmacies, fast/casual restaurants, grocery stores, etc.) close by (Franklin Road, Brandon Avenue, just to mention one direction), plus downtown Roanoke and eating establishments in other parts of Roanoke are only a short drive away as well. There is a nice park (sports complex with baseball/soccer fields and tennis courts) across the street from the hotel; on the other side of the Roanoke River is where the other half of this park is located. There is a very small pool, but it looked like it might only be for very young children (tiny in size and only