Hotels Near Jackson＇s Park in Rochester

Needed a place to stay, in a convenient area. Personel helpful.

this was probably the forth or fifth short stay we had in these three months with this hotel. the service was improving which we were glad to see. Courtney, the duty manager, was professional and willing to take care of our concerns. the night shift guy on the early morning of 25 Sept, Kanyarat, Annie and other front desk staff were nice and helpful. we would absolutely love to stay with this hotel if we visit Chatham again :)

I stayed at this hotel with my sisters and we had 2 rooms. The reception staff was very pleasant, helpful and professional. We arrived about an hour before check in time and were pleasantly surprised as the rooms were ready . Spacious rooms , well maintained and clean . The bed linen etc was also very good . We actually ate dinner at the restaurant and it was freshly made and good value . Breakfast next day was also plentiful. The hotel was quite busy but staff seemed to be working very hard .

I would give it 11 out of 10 if I could. Fell upon this by sheer luck and ended up staying 4 nights instead of 1, we were so comfortable. Can’t understand some of the negative comments on the reviews. The staff are incredible, hardworking, happy, friendly, anything you want they will try and accommodate you, always someone available day and night, really flexible to special requests and caring regarding special diets. They make it like a home from home and the level of customer service is something that is very rare these days. They found me a room with a microwave when I told them on check in that I travel with my own food due to dietary restrictions. Our room was spacious and had every amenity you could think of, bed was comfortable, big soft thick towels. Everywhere spotlessly clean. Lounge area really homely, warm and cosy. Very good breakfast options, pub type menu available to order until about 9pm with some good quality hot food and gluten free options. Really good bar and service. Free tea and coffee 24 hour self service machine plus hot and cold water dispenser. Very good security both building and car park. Residents only hotel so always plenty of tables in lounge/restaurant and no need to worry about who might be coming into the hotel/restaurant. Most of the hotel including the lounge/restaurant has had a refurb/makeover/redecoration. A big personal thanks to all the staff for being so helpful to me during our stay. Wouldn’t hesitate to return and highly recommend. Easy to find and access and plenty of free secure parking. Very fairly priced and good value for money.