I booked a handicap room. The beds were so high that I had to use a chair from the room to help me boost my disabled mother into the bed. For that matter, at 60, I had to use the chair to get into the bed myself. You’d have to take a running jump to get into those beds. Also, I couldn’t get any water in the shower. When I’d turn on the water and adjust the temperature the water would literally stop running before I could turn on the shower. All the front desk could do was tell me that no one was working from the maintenance department. I check out and went next door to the Comfort Inn and Suites where I had an excellent experience. Holiday Inn should be ashamed…. You have absolutely no idea what a handicap room is.