Guest User
September 30, 2023
We chose this hotel because of its location and because it says on the official website that the reception works 24 hours a day. The latter is not the case. After 11 p.m. there is no more staff in the hotel until the next morning. On the day of check out, we had to leave at 3.30 a.m. They advised us that it was convenient to hire the transfer to Fiumicino the day before, with the company they worked with to guarantee that they would comply. The reception employee scheduled the order but the transfer never arrived. We waited half an hour, alone at the reception. We contacted the hotel telephone number that is written on the door. The person who helped us told us that he was very sorry for the incident but it had been another employee who had booked the transfer and he couldn't do anything. Alone and desperate at the possibility of missing our 6 a.m. flight, we went out into the street looking for help. The security employee of a neighboring establishment very kindly helped us, made a series of calls on our behalf and requested a taxi, which arrived within 6 minutes. We arrived just in time, stressed. We don't wish it on anyone. For this reason we do not recommend this hotel. Excessively expensive and there is no price-quality relationship. P.S. They wanted to charge me 1 euro per page to print the boarding passes. This has never happened to me in a hotel...
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