Guest User
November 25, 2024
English: We had booked a neon painting course at the Hotel Moderno. Unfortunately, due to a car problem, we called 15 minutes before the start of the course to get in touch with the organizers, explaining that we were solving the problem and that we would be 30 minutes late. The person at the reception told us that they did not have the organizers' contact details. Once we arrived at the hotel, we noticed that the hall had at least 3 employees, as well as various waiters and service staff. But the aggravating factor was that when we interfaced with the course organizers, we learned that they had left their contact details in the hall and that they were also often going up and down from level -1 to the ground floor. When we reported the situation to the staff in the hall of the Hotel Moderno, we were told in a completely cold manner that these were the rules imposed by the management. This attitude was insensitive towards a 9-year-old child and showed little attention to a customer who had to deal with a sudden mix-up. I would like to point out that despite living in the most beautiful city in the world we have a very bad reputation for those who land in this city… Now the reason becomes clearer G. Gabriele Mazzetta
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