When checking in you have to use the intercom at the front door. We expected we were too early for check in but did not expect to be told, in an exasperated tone, before we even got through the front door that check in is not until 3pm. No suggestion of how was your journey, did you travel far, your room isn't ready but please come in (out of the rain) and you are welcome to use the bar. A very poor first impression. The remaining staff were very attentive and friendly.