Rottanak Hotels with Airport pickup service

Accommodation date: 23-Nov-2019 (1 night only) Positive: The whole room, including bathroom, is clean and the wifi connection is good. What I love the most is that the balcony faces the river which is quite refreshing and does not make me feel stuffy at all. The hotel is located in the city center which is so convenient and if you are travelling from Phnom Penh, you may ask the driver to drop you near the bridge which is only about 850 m to the hotel. You do not need to cross the bridge or ride until you reach the transportation company at all because most those companies are located at least 1.5 km from the hotel. Negative: The pool area is quite old and not very clean and the male staff does not really friendly. The sky bar is quite crowded sometimes and most of the customers there are not staying at this hotel. Some tips: There are Grab and Passapp (online transportation) available in the city, but it is difficult to find during night time, from 9 pm onward. Also, make sure NOT to hold your phone or any valuable items carelessly during the ride because thiefs would grab it.

A couple of small gripes to start. Our room A02 had a floor level bed on a raised platform. Not ideal for two fifty somethings.!! The bathroom shower drainage had its own special route but the non slip floor dries off quickly. The positives - hotel was well located with only a ten minute stroll over the bridge to the centre of town - a nice sized room next to the pool within a lovely garden setting. The pool beds were also very good and pool towels supplied. - a good set menu selection of Asian and European choices for breakfast - we ate two evening meals in the bar/restaurant area which were delicious, both of which were made up of Cambodian local dishes. The real positives - The Staff !!!! Absolutely outstanding service from everybody, from the team on reception organising laundry, extra keys, booking of bus tickets etc to the lady serving breakfast with a smile and freshly cut flowers, to the two girls running the bar / restaurant of an afternoon and evening who were a delight to interact with. Their smiling faces and willingness to have a laugh and a joke with us made our nights great fun. The only miserable person we came across was I believe the actual owner who spent her time patrolling the premises, checking what was going on. No acknowledgement or eye contact made with her paying guests. She should take a leaf out of her staff's book on how to interact with customers. Overall, a great stay. Thanks to everyone concerned.