Holiday Inn Express London - Greenwich Guest Reviews
4/5
Very Good
55 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.8
Service4.1
Cleanliness4.0
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All reviews(55)
Positive reviews(48)
Reviews with photos/video(10)
Awesome stay(15)
Great service(13)
Delicious breakfast(9)
Great location(9)
Clean and tidy(7)
Amenities were average(4)
Negative reviews(7)
Mabely19
Double Room with Sofa Bed
Stayed in Aug 2024
Family
2 review
2.7/5
Posted on Aug 22, 2024
Very bad experience! I stayed in the hotel for 4 days 3 nights but no air conditioning and broken water tap in the first day. Inform the service department to change a new room and they said full
House and can change on the next day. So I request for the room to change on next day. However, once I changed the room, the air conditioning was broken and even worse than the first day. I didn’t complain about the service guy and just request for 2 fans. They gave us free drinks for the compensation!
To be honest, service of the people there are nice but the hotel was too old and everything was broken. And we booked sofa bed but no one prepare the bed for us until we told them.
Response from Property: Mabely19, thanks for your feedback. Sorry to see your experience didn't live up to expectation, please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.
Anonymous User
Accessible Double Room
Stayed in Jun 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Jun 25, 2024
Hygiene is good
Staff is very friendly
Location is not close to underground station, but still manageable to walk to there and easy to find
Response from Property: Thank you very much for your review of our hotel. We are glad to know that you enjoyed your stay. This is also the greatest pride of our staff, so your feedback is very important to us. We look forward to seeing you again.
T___H
Accessible Double Room
Stayed in Apr 2024
Travel with friends
18 review
4.2/5
Very Good
Posted on May 26, 2024
It’s acceptable when the price is cheap but when it’s over £100 then it snot worth it since the room is kinda small and bathroom is super small.
Response from Property: Wow! What a wonderful review. Thanks, KW.Best wishes, Abi - Hotel Operations Manager
Guest User
Double Room
Stayed in May 2024
Business travelers
4 review
4.2/5
Very Good
Posted on May 21, 2024
Large clean room and a nice selection for the included self service breakfast
Response from Property: Thanks for the amazing rating. All the best, Abi - Hotel Operations Manager
Singh
Accessible Double Room
Stayed in Aug 2024
Couples
3 review
3.7/5
Posted on Aug 27, 2024
Every thing is nice but they don’t provide room service for example like if you want to take breakfast then you have to go down not in your room
Response from Property: Thanks for the review, Singh Room service is not provided in our hotels.Abi - Hotel Operations Manager
Guest User
Double Room
Stayed in Aug 2024
Family
3 review
3.2/5
Posted on Sep 7, 2024
Room 510 stunk of cigarettes particularly the bathroom. We reported this to reception not long after check in but nothing was done about it and it was like this for the whole of our stay.
Breakfast was very busy with big queues and a lot of items had run out despite there still being quite a bit of service time left. A lot of what was there you could tell was cheap ingredients which was a shame as Holiday Inn breakfasts are usually great. It was so basic we didn’t go again despite it being paid for.
The fire alarm went off at 5am then stopped so we thought it was a false alarm. It then went off another twice. With a broken ankle and being on the 5th floor this was quite worrying. Upon check in I completed the box about requiring assistance in case of emergency however no one came to the room, not even a phone call. It was upon heading down stairs that another guest coming back up said it was a false alarm. When we checked out I mentioned this and was just told well it was a false alarm so that’s why no one came and it only went off once, this was false and when I challenged this she said her colleague told her it only went off once, she wasn’t working at that time. Very disappointing and quite a worrying situation to be in. Obviously glad it was a false alarm, it was set off in the kitchen, assuming when they were preparing the awful breakfast!
Also the room window could open fully which for health and safety there normally should be a latch preventing this, especially on the 5th floor. This wasn’t an issue for me but better to mention these things.
The good thing about this hotel is the close proximity to the o2 and public transport.
Guest User
Double Room with Sofa Bed
Stayed in Aug 2024
Family
1 review
3.0/5
Posted on Sep 7, 2024
1st night. Aircon weren't working, no other rooms were available. Gave an extra fan and 1 drink per person, promised a refund as compensation that never happened.
2nd night. They switch us to different room with working aircon, but then wanted us to pay again. We paid upfront and had to show bank statements to proof payment and we them to resolve with agent.
Stay was pleasant enough but won't return to this hotel.
Guest User
Double Room
Stayed in Jul 2024
Couples
1 review
3.7/5
Posted on Jul 6, 2024
Was about 15 minutes walk from hotel to the nearest train station and also an hour or so away by train to the central areas so not the best location wise. Best to compare the relatively low price and good room with the cons of the location if you're looking to go around central London!
Response from Property: Hi, thanks for taking the time to leave a review. We appreciate the feedback and please feel free to drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.
Guest User
Double Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 7, 2023
We loved the room, quite large for two people and everything was ready when we arrived. They also put heater in our room before we arrived. Had a nice shower and took a great rest. All the staffs were so friendly and helpful. The location also was great, close to Maritime Museum, Christmas market and Prime meridian. The only negative comment could be the breakfast. They can increase the selection but it might be normal for the British cuisine. I have never stayed in bed and breakfast in the UK before. Therefore, it might be normal.
Overall, we loved to stay there
Response from Property: Wow, 5-stars! Thanks so much. We're happy to know you had a lovely stay at our hotel. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're glad our location suited your needs. We appreciate the feedback and All the best, Abi - Hotel Operations Manager.
Anonymous User
Accessible Double Room
Stayed in Nov 2023
Couples
2 review
4.7/5
Amazing
Posted on Nov 30, 2023
A big room with everything we need . Friendly staff . Location is near to O2. After concert is more convenient to walk back.
ChristineLC
Double Room
Stayed in Nov 2023
Couples
4 review
4.5/5
Great
Posted on Nov 29, 2023
Went to a Mayday concert and stayed here for a night. Nothing to complain the location is very convenient about 10-15minute walk from the O2 Stadium.
Guest User
Twin Room
Stayed in May 2024
Family
1 review
2.0/5
Posted on May 30, 2024
Spoons in the room for coffee was very dirty. Carpet smells very nasty. Bed was not clean.
Response from Property: Hi, thanks for taking the time to leave a review. Sorry to see your experience didn't live up to expectation. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best, Abi - Hotel Operations Manager.
Saaj 1
Accessible Double Room
Stayed in May 2024
Couples
2 review
4.2/5
Very Good
Posted on May 21, 2024
Breakfast was nice only issue was shower water going everywhere and air con loud noise
Response from Property: Thank you for recommending us in your review!All the best, Abi - Hotel Operations Manager
Guest User
Double Room with Sofa Bed
Stayed in Aug 2024
Family
1 review
3.5/5
Posted on Aug 23, 2024
The staff is helpful and provides good quality of services.
Response from Property: Hi, thanks for the review. We always strive to give the best possible service so we're glad you felt this way. We hope to see you again and All the best, Abi - Hotel Operations Manager.
Jordan
Accessible Double Room
Stayed in Dec 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 12, 2023
Great location and I love the free breakfast included! Always take some food with me when I leave I love it thank you
Response from Property: Wow, 5-stars! Thanks so much, Jordan. We're happy to know you had a lovely stay at our hotel. We hope to see you again and All the best, Abi - Hotel Operations Manager.