Best Hotels near All Saints＇ Church, Helmsley, Ryedale District

We usually stay at the Fairfax or the Feathers, but they were fully booked. We decided to try the Black Swan, probably shouldn’t have. The hotel is very tired despite the recent renovation - I can’t see where in the upper halls and bedrooms? The room was very basic. Bathrooms need updating, and in fact cleaning before guests arrive. We were very late to check in, despite this we had to ask for the bathroom to be cleaned as it had been forgotten about, hairs, old water marks and tide rings - grim! Though the lady member of staff did apologise profusely and was very nice at both dinner and check out - a real asset to the hotel. A room bug bare for me was nowhere to hang longer items like coats and dresses. The wardrobe was for shirts and folded trousers only. I had to hang long dresses on the light fitting. Also there is no shaver/toothbrush socket in the bathroom. Such little things that would make stays easier. We had dinner, which wasn’t bad for ‘pub grub’ but it wasn’t restaurant quality so to speak. I’d add that the gravy and sauce were more like water in both consistency and taste. Pies were great! Sadly we didn’t get to try the breakfast (which was included in our rate) as despite being a weekend, there are no room-service options and breakfasts aren’t available past 9.30am. So Sunday at 9.41am, we had to trot over to a nearby café to have breakfast. This was very annoying as you can imagine! I wouldn’t recommend staying here with so many better options locally. Which is a real shame, as the food used to be so much better and I would’ve expected after renovations the hotel would’ve seen an improvement. It has not. But, if you just want pub food and you’re in the area then maybe give it a go.

Ok, so it was really bloomin' hot when we came here, which I think makes the outdoor pool even more incredible about this hotel than it already is! This actually isn't our first time to this hotel. We came last year, and loved it. So we returned again this year. Like i said, the weather was glorious, so arranging for choccies and champagne in the room to sit around the pool and devour was absolutely incredible! Both times we have come here, we have been very lucky in the fact we have been upgraded for free! which although is something hotels offer when quiet, its still so lovely to get this. The bedrooms around the pool are glorious, (only type of room we have now stayed in!) and they truly are little cottages!!! we most definitely loved the rooms. The staff are polite, professional and smiley, which of course is a very nice touch. Dinner in the restaurant was good. I think the only thing this hotel lacks is a killer menu with killer service. (Please don't take this as an insult!) I feel the menu was good, food served was nice. But not memorable. The service in the restaurant is OK. That of a good standard. But they did mix up our wine and forget our water. Small small small things, but they do poke out when the rest of the hotel was so so so enjoyable. We will be back, and we will dine again. nothing here is unlikable and it truly is a lovely spot. if you go when the weather is nice & kids are at school this place is heaven!

I will start with the parking, I paid for secure parking however due to the hotel having noise issue the security gate to the carpark (The noise caused complaints) and second issue of refurbishment being ongoing, the gate was up to allow the building teams to park in the entrance way. This made it difficult to get out of the carpark due to there vans. When I questioned staff they were very dismissive of the issue and said they had CCTV on so it would be fine. The hotel itself is being partial refurbished and that is to revamp the very dated rooms, we were aware of this beforehand, however we were not prepared for 7am drilling and banging from the building works. In addition to this the corridors were often filled with building equipment and furniture which was ongoing throughout the stay. The room, while well proportioned, was very dated. This could have been forgiven if it wasn't for the fact the room was not clean. There were a number of stains on the carpet, the bathroom sink was stinking when used. The bath mat was moldy and the shower itself was a trickle of water, making it difficult to wash quickly. The curtains were very grubby and the room smelled very stale, the bed was adequate but we couldn't be 100% that the sheets had been properly cleaned as there was an odd smell to the bedding. The TV was of decent size but kept cutting in and out of signal when in use, which was annoying when we decided to have an early evening chilling in the room we had paid for, the WiFi was useless, if planning to work while staying here you will need to hotspot your phone. The breakfast food was OK, however the description of a wide choice of cooked food and continental breakfast dishes was over exaggerated, there was no fruit on two days and bananas on the last morning, one choice of yogurt and 3 small cereal options. The cooked food was standard: Bacon, eggs, sausages, hash browns, tomatoes,mushrooms and bean's. Toast was something that had to be requested and was more like warm bread. On the first morning my partner was served a cup with the remainder of someone's lipstick stains on the rim. On closer inspection of the glasses there were a number which were not clean. On the second night we went to the bar area to grab a couple of drinks. The bar was full of empty unwashed glasses and when we got our drinks our glasses where sticky. There was a smell of stale ale which was not appealing in the slightest. On checking out raised a couple of things with the receptionist and was meet with at best distinct lack of interest and worst just plan rudeness. Sadly this hotel did not meet the standards it professed to uphold. I would say the location and river view was pretty and the fact the parking was at the hotel itself made it one of the reasons I booked it. However after this visit I will not be visiting again as there are better hotels in York and carparks that are not much more expensive than the supposed secure parking.

My 11 year old son and I stayed at The Grand in York for two nights for sightseeing. There is an NCP car park on the same street, which gets patrons 10% discount and it secure. It’s about 12 minutes walk to York Minster Cathedral and about the same to Jorvik Viking Centre-utterly perfect location! The hotel is beautiful and staff are professional, but friendly and we’re super attentive to my overly keen and chatty son!❤️☺️ The pool is lovely and has a jacuzzi, steam room and sauna with trea**ent rooms. We also stumbled across The Cookery School, so we booked a Parent/Child 3 hour cookery lesson for £65 and made and ate Ravioli and Raspberry Semi-fresco-a new experience, but we are both sold and already looking to return! So much to see in beautiful York and this is the perfect location to do it from ❤️☺️

Was worried reading reviews but we had the best get away here for our wedding anniversary. Our room was overlooking the small courtyard and was very clean. Could not fault our room. We arrived early so had a drink at the bar, check in was quick and easy and the lady on reception was very pleasant and polite. Nice touch of chocolates in our room for our anniversary. Only a 10 minute walk into the main centre which has plenty to do and see. Before we left Sunday we wanted to explore and was advised we could stay in the car park as long as needed. Was very quiet in our room and had a decent night sleep. We will definitely return, we had the most perfect weekend.

We have stayed here several times over the years and have always had a great time; this time was no exception. We came to surprise my mum who was staying at the hotel for her birthday. the staff did a great job of keeping the secret and went out of their way to make sure we were all booked in for dinner together, got breakfast together etc. We were lucky to get a room upgrade, which was lovely! Spotlessly clean and very comfortable. It faced out to the garden, which was really nice. Everything about our weekend was good - the room, the food, the ambiance and particularly the staff, who without exception were friendly, helpful and kind. I have no doubt that we'll be back again soon...!