Anonymous User
June 23, 2024
Very dissatisfied with the service:
1. Booked a room with balcony, checked into a normal room without balcony. After finding out, I went to the front desk to tell them that the order was not shown and that I could exchange it after I checked out;
2. Two pre-authorizations of $200 were deducted within an hour. After finding out, I asked the hotel and they replied that there were many guests with the same surname, so the deduction was wrong. The pre-authorization will be released after I leave the hotel. It's ridiculous. There are too many Chinese guests with the same surname in American hotels, which leads to wrong deductions!
3. Low work efficiency! I checked out on the morning of the 15th. As of now, the two pre-authorizations have not been released, while the other pre-authorizations for the subsequent check-ins on the 18th and 19th have been released.
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