FLC Grand Hotel Samson

FLC Grand Hotel Samson Reviews

FLC Grand Hotel Samson

Hồ Xuân Hương, Quảng C, Sầm Sơn, Thanh Hoá, Sam Son, Thanh Hoa Province, VietnamView Hotel Details
FLC Grand Hotel Samson
FLC Grand Hotel SamsonFLC Grand Hotel SamsonFLC Grand Hotel Samson
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FLC Grand Hotel Samson Guest Reviews

4/5
Very Good
22 review
Verified reviews
Location4.1
Amenities3.9
Service4.0
Cleanliness3.9
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All reviews(22)
Positive reviews(18)
Reviews with photos/video(10)
Negative reviews(1)
Guest User
Grand Comfort twin Room Non smoking
Stayed in Jul 2024
Family
2 review
4.0/5
Very Good
Posted on Jul 14, 2024
Bedding facilities are old and stained Breakfast is good, with a variety of dishes I went midweek but it was still quite crowded
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Grand Suite
Stayed in Oct 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Oct 30, 2023
It's close to the beach, so it's easy to go to the beach. The resort is large so you can move around by cart. The golf course also offers discounts for resort guests.
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Response from Property: Dear Valued guest,Thank you for staying at FLC Samson Beach and Golf Resort and for taking time out to review us.On behalf of the entire team of FLC Samson Beach and Golf Resort we would like to say a big Thank You! For giving us a good ratings, this helps us in uplifting the spirits of our team members who work tirelessly to make sure that all of our guests receive the best services possible.Hope to see you soon and serve you even better!Thank you!Management BoardFLC Sam Son Beach & Golf Resort
hathudntg
Grand Comfort king Room Non smoking
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Aug 9, 2024
Great place to stay! Will be back soon with family and friends!!!!
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Guest User
Grand Premier King Room
Stayed in Sep 2023
Travel with friends
12 review
5.0/5
Outstanding
Posted on Sep 3, 2023
Okay, the hotel is not bad! Breakfast is a bit crowded!
Original TextTranslated by Google
Response from Property: Dear Valued guest,Thank you for staying at FLC Samson Beach and Golf Resort and for taking time out to review us.On behalf of the entire team of FLC Samson Beach and Golf Resort we would like to say a big Thank You! For giving us a good ratings, this helps us in uplifting the spirits of our team members who work tirelessly to make sure that all of our guests receive the best services possible.Hope to see you soon and serve you even better!Thank you!Management BoardFLC Sam Son Beach & Golf Resort
Anonymous User
Grand Comfort king Room Non smoking
Stayed in Jun 2023
Family
1 review
4.5/5
Great
Posted on Jul 29, 2023
The elevator is too small, which is a minus point here. In addition, to go to some floors, you have to take another elevator, which is quite a long walk and inconvenient.
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Response from Property: Dear Guest, We thank you very much for taking the time to share your opinion about your experiences at FLC Grand Hotel Samson. We sincerely regret that these experiences did not leave a good impression. On behalf of the Hotel Management Board, allow me to express my most sincere apologies to you. Your feedback will help us see and improve our services better. Once again, we sincerely thank you for your valuable comments and time. Sincerely, Management Board of FLC Samson Beach & Golf Resort
Guest User
Grand Comfort king Room Non smoking
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 10, 2024
I come every year during Tet period. It's quiet and nice.
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Mr Hải Nguyễn
Grand Premier Room
Stayed in Sep 2023
Family
2 review
3.5/5
Posted on Sep 4, 2023
Friendly staff, 5-star rooms. I went on the September 2nd holiday and the staff said there were too many customers so there was a shortage of face towels and hand towels (added later). The damaged hair dryer was also replaced, but I found I had to run to another room to get it, but it was still a bit slow due to the old, bad button. In general, it's okay to live, but I'd rather live in Vin
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Response from Property: Dear Guest, We thank you very much for taking the time to share your opinion about your experiences at FLC Grand Hotel Samson. We sincerely regret that these experiences did not leave a good impression. On behalf of the Hotel Management Board, allow me to express my most sincere apologies to you. Your feedback will help us see and improve our services better. Once again, we sincerely thank you for your valuable comments and time. Sincerely, Management Board of FLC Samson Beach & Golf Resort
Uyên
Grand Comfort king Room Non smoking
Stayed in Jul 2023
Travel with friends
4 review
3.7/5
Posted on Jul 7, 2023
DC is not very good
Original TextTranslated by Google
Response from Property: Dear Guest, We thank you very much for taking the time to share your opinion about your experiences at FLC Grand Hotel Samson. We sincerely regret that these experiences did not leave a good impression. On behalf of the Hotel Management Board, allow me to express my most sincere apologies to you. Your feedback will help us see and improve our services better. Once again, we sincerely thank you for your valuable comments and time. Sincerely, Management Board of FLC Samson Beach & Golf Resor
Grand Comfort twin Room Non smoking
Stayed in Oct 2023
Family
65 review
5.0/5
Outstanding
Posted on Oct 21, 2023
really good hotel Playing golf is great
Original TextTranslated by Google
Response from Property: Dear Valued guest,Thank you for staying at FLC Samson Beach and Golf Resort and for taking time out to review us.On behalf of the entire team of FLC Samson Beach and Golf Resort we would like to say a big Thank You! For giving us a good ratings, this helps us in uplifting the spirits of our team members who work tirelessly to make sure that all of our guests receive the best services possible.Hope to see you soon and serve you even better!Thank you!Management BoardFLC Sam Son Beach & Golf Resort
HươngNguyễn
Grand Suite
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 2, 2024
Very good
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CamilleBangkok
Stayed in Mar 2024
Family
4.0/5
Very Good
Posted on Mar 29, 2024
Nice stay despite a minimalistic room (small size, only 2 towels, 2 water glasses, no coffee/tea) thx to courteous staff, great dinner & breakfast. VERY disappointed at FLC Grand HALONG BAY which charged VND 200K extra/person as foreigners (?!) when we have resided in Vietnam since 2020! Noisy hotel, average food, NO terrace. Never again
Response from Property: Dear Valued guest, Thank you for staying at FLC Samson Beach and Golf Resort and for taking time out to review us. On behalf of the entire team of FLC Samson Beach and Golf Resort we would like to say a big Thank You! For giving us a good ratings, this helps us in uplifting the spirits of our team members who work tirelessly to make sure that all of our guests receive the best services possible. Hope to see you soon and serve you even better! Thank you! Management Board FLC Sam Son Beach & Golf Resort
Guest User
Stayed in Nov 2021
Business travelers
3.0/5
Posted on Nov 4, 2021
My please to say that I appreciated to all room service staff, they are friendly and enthusiastic as it is a requirement as always in hospitality. But, unfortunate, there is 1 staff using bossy voice to command guest and she did not sanitize after answered phone call while assisting for PCR test. During this pandamic, we all understood what we need to do when we back to Viet Nam for vacation after work, how distance we need to keep to safe ourself and others. We all followed instruction and we paid high price for accomodation. So, please have the right behaviour, right attitude to treat every customer. Owner has been built nice facilities with location, please have a nice staff to credit your bussiness. Regards.
Response from Property: Dear Mr Kenny, Firstly, Thank you for your choosing FLC Sam Son for your stay. I read your positive comment carefuly and deeply understand how you feel. Please accept my apology for the inconvenience. I will iron out the issue with cctv to see how was happen. PCR test come from Medical Health Center. we have red team onsite with following the quaratine strickly to bring all the safe to our cusstomer and Staff. Thank you again for your feedback and We hope to have an other chance to welcome you back again to enjoy with us. For any feedback please kindly let me know by email fom@flcsamson.com.vn Gracious yours, Khiem Huynh_Front Office Manager
GrandTour51297832690
Stayed in Oct 2023
Family
3.0/5
Posted on Oct 25, 2023
The hotel is of decent quality, but still quite high compared to the service, this area is more suitable for quietness. Not located in the center of Sam Son city, if you want to go out, you have to take a tram or taxi to the city center.
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John_nguyen1605
Stayed in Jul 2023
Family
1.0/5
Posted on Jul 18, 2023
5 star hotel but too bad, worse than 3 star hotel. - Wifi is too poor - The room still has spider screens when checking in. - Clean dirty. - The TV remote is like junk. - The phone line was jammed, I called the receptionist 4 times, and met directly with the receptionist twice, but nothing was done. Too bad for a so-called 5-star hotel. - Room walls are too dirty. - Staff are too negligent from bell to reception, need to be retrained on how to serve.
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