Kimpton Santo

From the time we checked in to the time we left everyone was super helpful and very friendly. Definitely want to give Nick a shout out. I was there for 4 days and every time I saw him he remembered my name and ask if he could do anything for us. Five star hotel for me!!

I would give the hotel more stars if I could, but I did have a few hiccups, but service recovery was outstanding, didn’t fix the issue, but they did try. I am a hotel executive, not with this brand and decided to stay here due to the proximity to my business and I love the brand and its new. So here is the challenges: the hotel located in the middle of horrible road construction and the front entrance is blocked due to this, no signage or way up know this and I had a rental car in middle of the night and had a difficult times finding a way to get to an entrance, so that’s a big disadvantage and I can say taking numerous Ubers and taxis, none knew where to go and I had to direct them the 4 days I was there. The valet and bell staff are fabulous, Pete and Julio, the best, went beyond in service. AJ who is a front office supervisor, recognized me immediately as a IHG Platinum guest and all that comes with it. Such a pleasant staff, I was upgraded to 10th floor city view, which you think would be fabulous, but the distance and maze to get there, not the best, but the rooms are spectacular with awesome bathrooms and very nice size with phenomenal mattress and pillows. The biggest problem I had was lukewarm water in shower entire 3 nights I was there. Maintenance came a few times, but never was corrected, not the worst, but I need very hot water for some medical issues, so was disappointing and uncomfortable for me. AJ sent me wine to the room and unfortunately it wasn’t wine I drank, I only drink bubbles and he immediately changed it to champagne. Every team member smiled, said hello and everyone at the desk immediately when I came through a door or in the lobby said hello using my name. I also got no fewer than 6 texts checking on me through the week and inviting me to their Happy Hour which is great by the way, complimentary wine from 5-6 pm I believe. Bottom line is, they have a few links to work out, but this is the BEST service I have had in years at a hotel and I travel both internationally and domestically around 200 nights or more a year staying mostly in 4-5 star luxury hotels. Go visit this hotel just for the experience and check out San Antonio while you are there-you will fall in LOVE with the Kimpton Santo!! Cheers and thank you staff for an excellent guest experience!🥂💜😀

As a Kimpton Inner Circle member for over a decade, Lou and I have stayed in their fabulous boutique hotels all over America. We have been treated with amazing rooms and amenities in Fort Worth, Dallas, Miami, Ft Lauderdale, Vero Beach, San Diego, LA, San Francisco, Denver, DC, Boston, Nashville, and many others as well. So we were very excited to have a Kimpton in our home town of San Antonio! And the Santo is as amazing as we had hoped!! We were treated royally by Mercedes and her front desk staff with AJ and Courtney greeting us as the first Inner Circle members to stay there! Charles at the valet was gracious and interesting to meet. Our suite had a terrific view of the Hemisphere Tower and the chef's amenity was thoughtful and delicious. The Santo has the usual treats a Kimpton provides-coffee bar in the morning and social hour in the bar at 5. The hotel has many beautiful areas -especially the incredible Tenfold open air rooftop bar and the pool on the tenth floor with panoramic views of our city. The bar at Dean's as well as the hidden Study speakeasy are also excellent spaces. We enjoyed dinner at Dean's in the historic school building, where Diego provided great service -the oysters were delicious and the Parker rolls were a standout! The hotel is a blend of historic and modern, and is a great location for the Convention Center, the Riverwalk, and the Southtown/King William area. Congratulations for a beautiful new Kimpton in our beloved San Antonio!!! Bev Milam and Louis Cusimano